Texas Works Supervisor II

Texas Health and Human Services commission (HHSC) seeks highly qualified candidates to fill the Supervisor I within the Access & Eligibility Services (AES) Department Eligibility Operations Integrity Support Services (ISS). AES is driven by its mission to connect people, services, and supports by helping individuals and families in need of food, medical care, cash assistance and other social services. The ideal candidate will thrive in an environment that emphasizes innovation through new ideas, striving for excellence by taking pride in your work, embracing our differences as a source of strength, accomplishing more through partnership, leading by example, and learning for continuous improvement.

*Open to internal and external candidates ISS Supervisor Performs highly complex administrative and supervisory work. Supervises a unit of Texas Works Advisor IVs and Vs responsible for determining potential fraud for Temporary Assistance for Needy Families (TANF), Food Stamps (SNAP) and Medicaid Programs.

Assigns, prioritizes, and supervises the work of others. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment. Essential Job Functions:

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. Selects, manages, and develops staff through conferences, mentoring, training, and performance appraisal. Prepares management reports, analyzes information to keep management informed, and responds to issues. (15%) Provides effective leadership, management, and oversight of assigned staff which may include advisor case analyst and/or clerical staff. (15%) Plans, organizes, prioritize, coordinates, and monitors service delivery in assigned area to ensure effective and efficient program operations. (15%) May be responsible for hiring and selection, assigning work, completing performance evaluations, recommending personnel disciplinary actions and scheduling and approving leave. (15%) Holds regular team meetings. (5%) Interprets policies, procedures, rules, regulations, or standards to others (for example, staff,

applicants, clients, providers, vendors, the public, and public officials). Interprets complex federal and state statutes, regulations, and guidance. (15%) Under limited supervision, examines individual SNAP, TANF, CHIP and Medicaid cases to identify potential fraudulent or erroneous cases. Analyzes and effectively redistributes the workload to have a positive impact of timeliness, accuracy, and meeting program goals and expectations. (15%) Knowledge of English language, such as vocabulary, grammar, and organization of expression, required for documenting coaching notes, meeting notes, and adverse action.

Ability to perform multiple tasks in a timely manner.

Ability to respond to and resolve client inquiries and complaints. Assertiveness to manage a team of staff to effectively, efficiently, and consistently meet production expectations. Develops and maintains working relationships with others (for example, agency staff or representatives of community resources, other state agencies or the public). Ability to develop and maintain working relationships with others (for example, agency staff or representatives of community resources, other state agencies, federal agencies, or the public. (5%) Knowledge Skills Abilities:

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. Comprehension of fraud prevention and fraud detection for SNAP, TANF, CHIP and Medicaid Programs.

Selects, manages, and develops staff through conferences, mentoring, training, and performance appraisal. Prepares management reports, analyzes information to keep management informed,

and responds to issues. Plans, organizes, prioritizes, coordinates, and monitors service delivery in assigned area to ensure effective and efficient program operations.

Interprets policies, procedures, rules, regulations, or standards to others (for example: staff, applicants, clients, providers, vendors, the public, and public officials). Analyzes and effectively redistributes the workload to have a positive impact of timeliness, accuracy, and meeting program goals and expectations. Knowledge of English language, such as vocabulary, grammar, and organization of expression, required for documenting coaching notes, meeting notes, and adverse action.

Ability to perform multiple tasks in a timely manner.

Ability to respond to and resolve client inquiries and complaints. Assertiveness to manage a team of staff to effectively, efficiently, and consistently meet high production expectations. Develops and maintains working relationships with others such as agency staff or representatives of community resources, other state agencies, federal agencies, or the public. Registration or Licensure Requirements:

N/A Initial Selection Criteria:

Sixty (60) semester hours from an accredited college or university required. Relevant customer service experience may be substituted for education.

Degree from an accredited college or university preferred.

A minimum of three (3) years' experience as a Texas Works Advisor (TWA) is required.

Current experience in SNAP, Medicaid, and/or Medicaid for the Elderly and People with Disabilities (MEPD) policy and procedures is required.

Current TIERS and Eligibility Workload Management System (EWMS) experience is preferred. Experience working in a professional customer service environment required.

Experience planning, organizing, and monitoring production work required.

Experience which demonstrates skill in communicating verbally and in writing required.

Experience in making decisions required.

Experience performing multiple tasks in a timely manner required. Application indicates the willingness to work beyond normal work hours of 8AM-5PM as needed/required.

Experience using computer software such as Microsoft

Word, Excel, and Outlook required.

Experience leading, mentoring, and/or

motivating staff with varied skill levels and experience required. Prior supervisory or leadership experience preferred.

Application indicates the willingness to travel 30% of the time required. Additional Information:

Note: Current employee applicants should list each position held separately. For example, Texas Works Advisor I job experience must be listed separately from Texas Works Advisor II job experience.

*Open internal and external only to current ACCESS AND ELIGIBILITY (AES) employees. Number of positions to be filled: 1.

This position can be located at any eligibility office within the state depending on office availability. The location of the positions will be determined after selection of the candidates. Effective September 1, 2017, a career ladder was implemented that will promote B19 Texas Works Supervisor I employees to the B21 Texas Works II classification (salary group $55,520 - $82,901) upon completing two years in the B19 position and at least meeting job performance requirements.

Note: This position may be filled as a Texas Works Supervisor I at a B19 Salary Group ($55,520 - $72,408) or a Texas Works Supervisor II at a B21 Salary Group, depending on the qualifications of the selected individuals. Access & Eligibility Services Field Offices normal hours of operation are from Monday-Friday 8:00 am

• 5:00 pm. Employees may be required to work occasional overtime, as required by management, outside of normal hours of operation, which may include weekends.
  
  Successful applicants must be willing to work in a highly stressful and fast-paced environment, under constant pressure to meet required deadlines. Applicants may not have a history of substantiated fraudulent activity against HHSC or any programs it administers. Applicants who have a non-fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment. MOS Code:

No direct military equivalent

Top 10 Tips for Success when Applying to Jobs at HHSC and DSHS

HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.

I-9 Form

• Click here to download the I-9 form.

In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.

I-9 Form

• Click here to download the I-9 form.

In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Top 10 Tips for Success when Applying to Jobs at HHSC and DSHS