Testing Center Operations Assistant (Part - Time)

Working Title: Testing Center Operations Assistant (Part

• Time)

State Role Title: Wage

Position Type: Part-time

• Wage / Part-time Salaried

Position Status: Part-Time

College/Division: University Studies

Department: 100293 - University Programs

Pay Rate: Hourly

Specify Range or Amount: $14.00 - $14.50 per hour

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

Beginning Review Date: 7/15/2024

About JMU:

JMU is a publicly funded university with a beautiful campus and a supportive community that is committed to preparing students for the future. JMU offers several perks to all employees including:

• A Tuition Waiver Program that allows employees to have tuition waived for undergraduate and graduate level courses taken at JMU.

• Free Access to the University Recreation Center (UREC): Employees can enjoy facility access and program registration privileges at UREC and University Park. This includes the climbing wall, equipment centers, and group exercise studios.

• A variety of voluntary benefits such as Pet Insurance, Identity Theft and Legal Protection Plans, and several other supplemental benefits.

• Holiday Breaks: The university is granted 12 holidays a year.

• Talent Development Trainings: The Talent Development department offers a wide variety of personal and professional trainings, eligible for all employees to join.

Visit our Benefits site to learn more about the benefits that James Madison University offers to part-time employees!

General Information:

James Madison University's Assessment & Testing Center is seeking a part-time Testing Center Operations Assistant to provide technical support, proctor tests, and assist with overall provision and coordination of services. This posting is for a part-time wage position with no benefits. This position is limited to a maximum of 1,500 hours per year (May 1 to April 30), with an average of 29 hours per week. The regular shift is six to eight hours per day, Monday

• Friday, between 9:00 a.m. and 5:00 p.m., with alternate hours during summer projects.

Duties and Responsibilities:

• Assists the Assessment and Testing Center Manager with the operation,

monitoring, oversight, and coordination of the Assessment & Testing Center

facilities to ensure that facilities are well and appropriately utilized and ensure that

the university's assessment and testing needs are met.

• Processes reservation requests and scheduling of facility, and responds to other

relevant support requests

• Ensures that thorough, courteous, and effective communication is maintained with

stakeholders.

• Monitors students during examinations to ensure that testing resources are

accessible, testing procedures are followed, and restrictions are enforced.

• Takes appropriate measures in response to possible honor code violations and

reports incidents to the appropriate authorities.

• Enforces all Assessment & Testing Center policies and presents an authoritative

presence in the facility

• Works closely with Assessment and Testing Center Manager to ensure that

technology resources are maintained in good working order.

• Diagnoses minor hardware, software, and network issues.

• Maintains procedural documentation and training materials.

• Participates in special projects and events.

Qualifications:

• Ability to work both independently and as part of a team.

• Face-to-face customer service experience.

• Experience with Microsoft Outlook, Word and Excel, and the ability to setup

computers and perform basic troubleshooting.

• The ability to present an authoritative presence while enforcing rules and

restrictions.

• Familiarity with higher education testing and assessment protocols is desirable.

Additional Posting Information:

Conditions of Employment:

Employment is contingent upon the successful completion of a criminal background check.

This is a part-time wage position working up to an average of 29 hours per week over the course of a calendar year with no benefits.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.