Testing Center Monitor - Oakton College

Job Description:

Basic Functions and Responsibilities:

With support from the Testing Center Coordinator and Assistant Coordinator, the Monitor is responsible for providing professional, quality, effective and efficient customer service to all who utilize testing services at the College: community members, potential students, students, faculty, and staff. To provide this service, the Monitor executes a variety of clerical duties to ensure the Testing Center runs smoothly and testing materials are confidentially and securely maintained. Responsibilities also include administering and proctoring a variety of exams (on- and off-campus) while vigilantly maintaining a secure testing environment. The Monitor works collaboratively with academic and student affairs departments to support Oakton's mission to provide a high-quality education to the community.

Characteristic Duties and Responsibilities:

• Administer and proctor a variety of tests. Exams may include those given for placement, a particular Oakton class (online or face-to-face), tests for students attending another university, or specialty exams.

• Provide a responsive, friendly and effective point of contact for the community, potential students, students, faculty, and staff.

• Follow standard operating procedures as outlined by the Testing Coordinator.

• Maintain accurate logs of appointments and Testing Center activity. This includes the daily log of tester training opportunities to improve the Testing Center performance in the areas of efficiency, data accuracy, and customer satisfaction.

• Communicate and activity (sign-in and check-out) as well as, the logs for individual classes and faculty (tests dropped off, dates taken, and picked up).

• Participate in continuous collaborate effectively amongst Testing Center staff members, and across both campuses to provide optimal service. Work with Testing Center staff members, and College partners to effectively seek out solutions to issues and concerns that may arise.

• Engage in providing coverage for all modes of communication: telephone, e-mail or other methods as necessary.

• Understand and utilize available resources to assist in the proctoring and monitoring of tests. Including but not limited to, electronic learning platforms, and surveillance equipment.

• Perform other job-related duties as assigned.

Requirements:

Qualifications and Working Conditions:

• Associate's degree or college experience where an equivalent combination of education and experience can be obtained is required.

• Previous experience in customer service and/or educational setting is required. Must be able to provide quality customer service.

• Excellent communication skills, both written and oral.

• Proficiency in Microsoft Office products and the Windows operating system.

• Ability to preserve confidential information.

• Ability to interact professionally and tactfully with people of different levels of education, cultural backgrounds, and life experiences, and to exhibit an adequate level of respect to fellow employees and the College community at large.

• Ability to work flexible hours at both the Skokie and Des Plaines campuses including some evening hours consistent with student needs.

Physical Demands:

Light lifting up to 10 lbs. and light carrying up to 10 lbs. Ability to reach above shoulder. Periods of time spent sitting, standing, walking, kneeling, bending and stooping. Mobility to move from building to building on-Campus and to visit off-Campus entities. Work is performed in a general office environment and is sedentary in nature. Little or no exposure to adverse working conditions.

Additional Information:

Supervision Received:

General supervision is received from the Coordinator, Testing Center, and in consultation with the Assistant Coordinator as necessary.

Supervision Exercised:

None

HOURS: Monday-Friday 10:00 am - 2:00 pm (20 hours per week)

SALARY: $20.05

Based on the needs of the college and with Administrator approval, some positions at the college may have hybrid schedule options available after 30 working days.

Oakton is accessible by public transportation.

Application Instructions:

For further details, visit our website at www.oakton.edu and select the Employment link to view Employment Opportunities.

Please be sure to have a current resume, cover letter, and list of, at least, three (3) professional references with contact information prepared to submit with your application.

Oakton College is an equal opportunity employer and has a strong commitment to diversity. In that spirit, we seek a broad spectrum of candidates, including minorities, veterans, women and people with disabilities. EOE/AA/M/F/D/V

Oakton is committed to maintaining an environment free from harassment and discrimination for all and does not discriminate on the basis of race, color, national origin, religion, age, sex (gender), sexual orientation, physical or mental disability and reprisal or any other protected status. Further, Oakton does not discriminate on the basis of sex in any educational, employment or extracurricular activity.

Posted positions may be removed from the Oakton website without notice when it is determined that no additional applicants are required.

Out-of-State Employment Defined

Oakton College's primary location of operation is in the state of Illinois. An "out-of-state employee" is defined as an employee of Oakton College whose primary work location is outside of the state of Illinois. State taxes, employment tax, and worker's compensation provisions vary from state to state and require payroll compliance with these various rules.

Allowable States for Out-of-State Employment

All employees must maintain their primary residence in Illinois, Indiana, or a reciprocal state with Illinois. Reciprocal states include Iowa, Kentucky, Michigan, and Wisconsin. Illinois has tax agreements with these reciprocal states. Employees may have their primary residence in Indiana since Indiana is adjacent to Illinois.

URL: www.oakton.edu