Test Manager- Public Sector

Benefitfocus Charleston , SC 29402

Posted 2 months ago

The Test Manager is responsible for the planning and project management of all testing activities required to bring our clients live on the Benefitfocus enterprise platform. The Test Manager works closely with our clients, the Benefitfocus Project Manager, and the other Benefitfocus project team members throughout the test effort to ensure successful delivery of a quality solution. The Test Manager must ensure proper management of the testing activities, including work-stream management, risks / issues management, escalations, status reporting, etc. This is a full-time position that requires excellent communication, organization, and time management skills.


  • Plan testing scope and timeline for assigned projects

  • Manage testing activities on implementations, including component, system, and UAT testing

  • Manage a number of projects and test efforts simultaneously

  • Attend design meetings and identify downstream dependencies impacting testing success

  • Create and maintain integration test plans in accordance with internal and external project plans and technical requirements

  • Maintain visibility into the status of test environments and ensure that they will be available and updated as needed for testing

  • Coordinate internal system testing of solution functionality prior to external testing with clients

  • Facilitate testing kickoff and be the main point of contact for all client coordination required to complete client-involved testing

  • Facilitate regular status meetings with the clients and the Benefitfocus internal project teams

  • Drive testing activities progress across the areas of application configurations, data integrations, reports, data imports, etc.

  • Work closely with the client and Benefitfocus Project Manager to track testing status against the project plan / test plan

  • Coordinate issue identification and tracking along with troubleshooting: execute issue resolution and escalation of critical issues during testing

  • Address outstanding issues and mitigate project risks to ensure a timely implementation

  • Gain client signoff on testing activity milestones

  • Maintain an active status view of all projects and ensure risk / issue identification and escalations to ensure project remains on track

  • Ensure that the project management tools are maintained with accurate status information

  • Maintain a thorough knowledge of the Benefitfocus enterprise platform and products

  • Maintain a working knowledge of industry concepts, terminology, events, and trends

  • Other duties as assigned

Required Experience and

  • Bachelor's degree is required

  • 3+ years of experience in software testing, quality assurance, or related area

  • Excellent written and verbal communication skills

  • Excellent presentation skills and ability to lead meetings

  • Ability to excel in a fast-paced environment

  • Exemplary organization skills and time management skills

  • Experience in HR or benefits management a plus

  • Knowledge of benefit plans/structures is a plus

  • Knowledge of 834 or other data exchange formats is a plus

  • Ability to handle stressful situations

  • Ability to manage multiple, simultaneous, competing priorities

  • Candidates must be a self-starter and be effective at times without clear direction

  • Ability to travel up to 25% as needed

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Test Manager- Public Sector