Technical liaison between 3rd party providers and Allworx (i.e. Marketing, Q/A, R&D, Sales, Support etc).
Responsible for all aspects of 3rd party interoperability testing including evaluation of hardware/software, test case development and execution, documentation and training, test environment configuration and maintenance.
Work with outside OEM/ODM engineering groups when evaluating hardware/software to be marketed and sold under the Allworx brand, to ensure compliance with Allworx specified system requirements.
Provide Training and Support of Allworx Sales Engineering on the proper implementation of Allworx products and supported third party services/applications to allow the Sales Engineers to better train the partners in the field.
Provide Training and Support for the Allworx Customer Support team on in depth troubleshooting of field related issues.
Collect and document data for issues arising from the field deployment of Allworx servers, VoIP phones and client applications.
Act as 4th level Customer Support when field issues have been escalated
Assist our Quality Assurance Team in special QA testing and/or projects related to expertise as needed.
Travel to third party test locations when testing cannot be performed at Allworx Corp
Assist Product Engineering evaluating our hardware and software during field trials (Beta programs)
Assist with IT management of our internal lab computer network
Available resource for special assignments/ projects as needed by the organization within the scope of this position's skillset.
College degree in Engineering or a related field and 2-4 years professional level experience; or 6 years professional level related Engineering/Technical experience; or an equivalent combination of education and professional level related Engineering/Technical experience required.
4 years of professional level related Engineering/Technical experience in a telephony environment; or an equivalent combination of education and experience.
Experience with Network Protocol Analysis tools and assessment.
Must understand VoIP technologies, including Protocols (with a thorough understanding of SIP), Codecos, QoS, MPLS, RTP streams; detailed working knowledge in major networking protocols and architectures, routers, firewalls and switches.
Solid knowledge of IP telephony, data networking, and unified communications.
Practical hands-on expertise with telephony and third-party products in two or more of these technology spaces is required.
Existing in depth knowledge of all technical aspects of the Allworx product line.
Familiarity with the Allworx family of products.
Proficiency in MS Word, Excel, and Project applications
Experience with Adobe Acrobat/Illustrator Excellent analytical and troubleshooting skills
Ability to work independently with little or no expert guidance.
May be expected to guide or train other staff on operation of equipment or configurations of the Allworx equipment
Excellent written and verbal communication skills, including the ability to lead interactions with 3rd parties, sales, services, and end customers
Certificates/ Licenses: - A , MSCE certification, - Network , CCNA, CCNP certification.