Territory Sales Manager

Central States Manufacturing Altoona , PA 16602

Posted 2 months ago

JOB SUMMARY: This inside sales position is responsible for successfully managing all elements of their assigned territory to meet/exceed territory goals; handle customer orders, credits, and pricing; and communicate on orders. This role is responsible for maintaining territory volume and managing down customer action plans.


  • Develops and implements strategic sales plans to meet and exceed goals for their assigned territory in the areas of pounds, sales, gross margin and RMAs.

  • Handles all customer requests for quotes, orders, and credits for their assigned territories.

  • Assists customers with all questions concerning orders, invoices, and their account.

  • Manages pricing for all assigned customers. Understands market pricing for distributors, contractors, and end users.

  • Considers the market conditions of their territory, customer needs, company objectives, and their territory goals in their daily decision making and applies sound judgment in their relative decision making.

  • Reviews customer trends and initiates action plans to address down customers, complete with root cause analysis, corrective actions, and validation of results.

  • Utilizes independent authority to change or accommodate the following as appropriate to accommodate customer and business needs: Customer Pricing, Freight Charges, Product Packaging Requirements, and Special Delivery Requirements.

  • Maintains an understanding of the metal building industry, relative products, competitors, new developments, and pricing structures.

  • Develops and implements strategic sales plans to meet and exceed goals in the following areas: Sales, Gross Margin Pounds, Gross Margin Dollars, Pounds Shipped, and Return Material Authorization percentages.

  • Performs ongoing market analysis of the competition, their offerings, and market penetration.

  • Assists credit department in calling customers concerning past due balances.

  • May be expected to cold call and prospect for new business to further develop market penetration.

  • Understands the product and market position of competition and CSMI value against those competitors.

  • Considers the market conditions of their territory, customer needs, company objectives, and their territory goals in their daily decision making and applies sound judgment in their relative decision making.


  • Bachelor degree in relevant field preferred or equivalent work experience or an equivalent combination of education and experience

  • Proficiency with Microsoft Office products

  • Excellent organizational and planning skills

  • Minimal travel required (approximately 10 percent)

  • Consistently exhibits and displays the company's values of "Own It. Can Do. Act in Love."

o Own It

  • Commitment to customer, the company, and each other

o Can Do

  • Pursuing continuous improvement

o Act in Love

  • Treating others with humility, respectfulness, kindness, honesty, patience, and self-control
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Territory Sales Manager

Central States Manufacturing