AutoZone's Territory Sales Manager (TSM) maintains strong relationships with current and existing Commercial customers while obtaining new business with shop owners in the designated territory. A TSM exceeds customer's expectation by delivering WOW! Customer Service to all AZ Commercial accounts by Living the Pledge everyday.
Grows loyalty and trust with customers
Maintains adequate sales numbers, ensuring that Commercial customers are taken care of by Mobile Sales Reps and Commercial Managers are responding to customer complaints
Oversees the customer service, sales and general workings of the stores within their territory.
Motivates and lead Commercial team to achieve the sales target, as well as, increase the profitability of the company
Partners with Operations management to ensure a solid customer experience from sales call, to customer call, to fulfillment
Develops market analysis and action plans for commercial accounts
Develops, maintains, and revises key customer plans
Motivates Commercial AutoZoners to provide WOW! Customer Service, enhance productivity level and market products to enhance sales and profits.
Visits commercial accounts and ensures accounts are serviced and deliveries are made as promised
Identifies new opportunities within the market, develops new accounts through face to face and telephone contact with potential customers
Ensures all company policies, and loss prevention procedures are followed
Maintains a safe working environment while ensuring AutoZoners are implementing those practices including PPE (Personal Protective Equipment)
Complies with safe driving rules and procedures and ensures all Commercial Zoners have approved driver status
Properly maintains vehicle(s) and takes the necessary steps to report vehicle maintenance issues.
Follows proper accident procedures
Provides feedback regarding AutoZoner performance
Addresses commercial customer concerns and resolves them with a goal of turning a complaint into a compliment
Ensure all stocking programs are stocked each week per policy
Ability to work all the hours (of operation) that we are open for business
Performs other related duties as required
Minimum three years of related experience in outside sales (automotive industry a plus) .
Direct or indirect experience managing and leading people.
Relentless pursuit of new profitable business and penetration of current accounts
Ability to create and execute customer development plans.
Ability to analyze sales reports and take appropriate action.
Understanding of P&L statement and gross profit.
Strong communication, negotiation, organization and leadership skills . Integrity, honesty, passion, drive and the desire for success.
Excellent customer service skills
Minimum 50% travel w/ some overnight.