Territory Sales Manager

SUMMARY:

AutoZone's Territory Sales Manager (TSM) maintains strong relationships with current and existing Commercial customers while obtaining new business with shop owners in the designated territory. A TSM exceeds customer's expectation by delivering WOW! Customer Service to all AZ Commercial accounts by Living the Pledge everyday.

RESPONSIBILITIES:

• Grows loyalty and trust with customers

• Maintains adequate sales numbers, ensuring that Commercial customers are taken care of by Mobile Sales Reps and Commercial Managers are responding to customer complaints

• Oversees the customer service, sales and general workings of the stores within their territory.

• Motivates and lead Commercial team to achieve the sales target, as well as, increase the profitability of the company

• Partners with Operations management to ensure a solid customer experience from sales call, to customer call, to fulfillment

• Develops market analysis and action plans for commercial accounts

• Develops, maintains, and revises key customer plans

• Motivates Commercial AutoZoners to provide WOW! Customer Service, enhance productivity level and market products to enhance sales and profits.

• Visits commercial accounts and ensures accounts are serviced and deliveries are made as promised

• Identifies new opportunities within the market, develops new accounts through face to face and telephone contact with potential customers

• Ensures all company policies, and loss prevention procedures are followed

• Maintains a safe working environment while ensuring AutoZoners are implementing those practices including PPE (Personal Protective Equipment)

• Complies with safe driving rules and procedures and ensures all Commercial Zoners have approved driver status

• Properly maintains vehicle(s) and takes the necessary steps to report vehicle maintenance issues.

• Follows proper accident procedures

• Provides feedback regarding AutoZoner performance

• Addresses commercial customer concerns and resolves them with a goal of turning a complaint into a compliment

• Ensure all stocking programs are stocked each week per policy

• Ability to work all the hours (of operation) that we are open for business

• Performs other related duties as required

REQUIREMENTS:

• Minimum three years of related experience in outside sales (automotive industry a plus) .

• Direct or indirect experience managing and leading people.

• Relentless pursuit of new profitable business and penetration of current accounts

• Ability to create and execute customer development plans.

• Ability to analyze sales reports and take appropriate action.

• Understanding of P&L statement and gross profit.

• Strong communication, negotiation, organization and leadership skills . Integrity, honesty, passion, drive and the desire for success.

• Excellent customer service skills

• Minimum 50% travel w/ some overnight.