TASKS AND RESPONSIBILITIES:
Ensure all customer calls are conducted with a purpose that is meaningful to the customer.
Dropping by to "check on things" is not a valid reason for a call.
QA Attendance & Participation is a requirement of the position. The representative is expected to analyze the results of the QA report and provide an executive summary with actionable items to the facility management. In situations where QA attendance is not possible, the representative is responsible for meeting with the Administrator, Director of Nursing and Medical Director to share the same information.
Selling Value against Price including:
Our ability to impact Re-hospitalization
Increasing revenue and ROI
Being viewed as a Trusted Partner rather than a vendor
The representative is fully responsible for relationship development within each facility.
Representatives are expected to develop relationship with the Administrator, Director of Nursing and Medical Director in each of their facilities. Where applicable, a relationship with the Owner or VP/RDO should be established and developed as well.
Responsible for consultative sales and promotion of company services within customer segments in assigned territory.
Develop and maintain territory coverage plan with designated territory team
Routine coverage of key assigned accounts
Proper presentation of key products as directed
Communicate regularly with all members of assigned territory team
Full service line presentation
Efficient use of and knowledge of the web portal
Identifying and understanding the business sales cycle and approval process within prospective customers to determine process and methods securing financial approval.
Work with all parties to gain support and decision to purchase and implement recommended solutions. General understanding of ROI selling.
Hunter mentality required to build, grow and develop assigned territory
Significant travel required as needed within the assigned territory
Report customer product experience issues through appropriate channels in an accurate and timely manner.
Work as a team player with other team members within the Region
Demonstrate a willingness and openness to help others within the Region to be successful, while sharing Best Practices.
Identify prospects using all available resources and SUGAR database
Develop and maintain accurate prospect and account file using the SUGAR database and DDF
Qualify opportunities, set appointments and establish new client relationships
Maintain client relationships in assigned accounts
Develop proposals, manage contract discussions and rate negotiations
Introduce new service offerings as available
Conduct new facility set-ups
Conduct Review of Services for clients
Collect and update competitive information
Attend industry conferences and regional meetings
Actively participate in local networking and professional events
Submit timely and complete reports on a weekly and monthly basis
Proactively identify and resolve clinical and operational service issues, working cooperatively with operations team.
Track personnel changes within client facilities in SUGAR and DDF
Prepare QA Reports and when requested attend facility QA meetings
Identify opportunities to sell and introduce new services
Achieve or exceed established sales and retention goals
Establish positive public image of Company in all interactions with prospects, customers, colleagues and competitors
Commit to professional development as appropriate
Perform other related duties as assigned.
A Bachelor's Degree or equivalent knowledge is required.
A minimum of 3 years of Sales, Marketing, or Clinical experience is required, preferably with one year of Sales experience.
Long Term, skilled nursing or Medical Sales experience or familiarity is preferred.
Must have a proven track record of success.
Must possess a high sense of urgency and a strong work ethic.
Must possess basic computer skills.
Strong communication skills (verbal and written) are essential.
Must have strong interpersonal and organizational skills.
Must possess a high degree of initiative, creativity, and the ability to meet deadlines and work with minimal supervision.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; to handle or feel; to talk and to hear. The employee is required to walk; sit; reach with hands and arms and stoop, kneel, crouch, or crawl 2 hours a day. The employee may lift and or move or carry up to 15 pounds on occasion and push/pull 50+pounds. The employee may stand, sit/walk 8 hours a day and operate moving vehicles. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Tridentusa Health Services