Mpower Healthcare Torrance , CA 90501
Posted 2 months ago
Overview
The Territory Manager is responsible for clinical oversight of all technicians in their specified territory, general maintenance of hospital credentialing, hospital contracting, surgeon satisfaction as well as case coverage on an as-needed basis. All duties of an Intraoperative Neurophysiological Monitoring Technologist also fall under the duties of a Territory Manager. See "IOM Technologist" job description for full details.
Responsibilities
Business Development
Research your territory and learn who the surgeons are that would use IOM, where are their offices, what facilities do they work at, do they use IOM currently
Identify new surgeons moving to the territory and start cold calling ASAP
Pay close attention to surgeons on the board when you are covering cases and start identifying new business to acquire at facilities in which we already have an established hospital contract in place
Contact new surgeons and their office and request introductory meetings
Make an introduction upon customer request
Case Coverage
Ensure that all cases are covered no matter what
Create and maintain an on-call rotation for your territory
See full details in Intraoperative Neurophysiologic Monitoring Job Description
Take the opportunity to provide breaks to techs on long days which is also an opportunity to scope out OR scheduling board and bump into surgeons
Manage On-Call Schedule
Know all Techs and Neurologists credentialed at each of your hospitals, organize and communicate this information clearly
Scheduling
Enter cases into USMON and or Verify that cases entered have been entered correctly
Ensure proper documentation has been uploaded for each case at the time of scheduling; need to collect Surgeon Rx form and completed face sheet from offices (face sheet needs to have insurance information included)
Confirm next week's schedule with offices
Assign technologists and neurologists to cases depending upon their hospital privileges
Relationship Development
Focus on developing productive relationships with Surgeons, their offices, OR Staff, and Hospital admin
Clear and consistent communication with the above-mentioned people
Occasional surgeon follow up's to provide the opportunity to communicate needs or concerns
Auditing
Ensure all cases within your territory are audited within two weeks of case completion
Perform case audits on completed cases in your territory weekly
Train another tech to perform audits alongside you to help stay on top of these
Ensure hospital POR's are being submitted by techs at the end of each case
Credentialing
Communicate frequently with credentialing coordinator the needs of the territory as you grow and add new facilities
Be available to assist credentialing coordinator in any way to ensure timely credentialing of techs and neurologists at new facilities
Ensure credential readers and technicians are being assigned at respective hospitals
Hospital Contracting
Communicate frequently with the director of contracting new contracts needing to be established at new facilities.
Perform weekly follow up's on hospital contract status with the director of contracting
Ensure new contracts are entered into USMon and that techs are informed to submit those POR's at the end of surgery
Supplies
Make sure techs are placing supply orders and placing them correctly
Monitor supplies used and order and that supplies aren't being wasted
Hospital Payments
Quality Assurance Management
The territory Manager will oversee the company-wide quality assurance processes to include the creation of process, implementation of the process, and follow through to completion on a weekly and quarterly basis.
The territory Manager will ensure quality assurance processes are followed and standards are met.
The territory Manager will oversee the training and additional employee as needed to ensure standards
Qualifications
Excellent communication and interpersonal skills
CNIM required
12 months of clinical management experience required
See "IOM Technologist" job description for full details
The salary range for this position is $120,000 - $150,000. Several factors including years of experience, education level, certifications, and specific skill set are considered to determine actual compensation.
Responsibilities Business Development
Research your territory and learn who the surgeons are that would use IOM, where are their offices, what facilities do they work at, do they use IOM currently
Identify new surgeons moving to the territory and start cold calling ASAP
Pay close attention to surgeons on the board when you are covering cases and start identifying new business to acquire at facilities in which we already have an established hospital contract in place
Contact new surgeons and their office and request introductory meetings
Make an introduction upon customer request Case Coverage
Ensure that all cases are covered no matter what
Create and maintain an on-call rotation for your territory
See full details in Intraoperative Neurophysiologic Monitoring Job Description
Take the opportunity to provide breaks to techs on long days which is also an opportunity to scope out OR scheduling board and bump into surgeons
Manage On-Call Schedule
Know all Techs and Neurologists credentialed at each of your hospitals, organize and communicate this information clearly Scheduling
Enter cases into USMON and or Verify that cases entered have been entered correctly
Ensure proper documentation has been uploaded for each case at the time of scheduling; need to collect Surgeon Rx form and completed face sheet from offices (face sheet needs to have insurance information included)
Confirm next week's schedule with offices
Assign technologists and neurologists to cases depending upon their hospital privileges Relationship Development
Focus on developing productive relationships with Surgeons, their offices, OR Staff, and Hospital admin
Clear and consistent communication with the above-mentioned people
Occasional surgeon follow up's to provide the opportunity to communicate needs or concerns Auditing
Ensure all cases within your territory are audited within two weeks of case completion
Perform case audits on completed cases in your territory weekly
Train another tech to perform audits alongside you to help stay on top of these
Ensure hospital POR's are being submitted by techs at the end of each case Credentialing
Communicate frequently with credentialing coordinator the needs of the territory as you grow and add new facilities
Be available to assist credentialing coordinator in any way to ensure timely credentialing of techs and neurologists at new facilities
Ensure credential readers and technicians are being assigned at respective hospitals Hospital Contracting
Communicate frequently with the director of contracting new contracts needing to be established at new facilities.
Perform weekly follow up's on hospital contract status with the director of contracting
Ensure new contracts are entered into USMon and that techs are informed to submit those POR's at the end of surgery Supplies
Make sure techs are placing supply orders and placing them correctly
Monitor supplies used and order and that supplies aren't being wasted Hospital Payments
Keep in touch with the internal AP department and offer assistance with hospitals that are withholding payments Quality Assurance Management
The territory Manager will oversee the company-wide quality assurance processes to include the creation of process, implementation of the process, and follow through to completion on a weekly and quarterly basis.
The territory Manager will ensure quality assurance processes are followed and standards are met.
The territory Manager will oversee the training and additional employee as needed to ensure standards
Mpower Healthcare