Territory Account Manager

Premier Farnell Plc Richfield , OH 44286

Posted 2 months ago

Responsible for the management & leadership of the Territory Account Team (Inside resource for the Tier I OAM assigned accounts - circa 5000 accounts with annual sales of +$325mm)). Focus on the development & continuous improvement of Territory Account Representatives and processes, with intent to grow sales & profit within the Newark Tier I customer base. Results achieved through coaching, training and extensive partnership with the RSM's, OAM's, Suppliers and Tier I Customers. Position has a large impact on Sales & Customer Experience through customer engagement, people management, quality standards responsibilities, and modeling of Organization's Leadership

Responsibilities:

  • Leadership, coaching and training of Territory Account team

  • Sales and profit growth

  • Effective teaming across sales and corporate organization through partnering and networking with RSMs, OAMs, Marketing & Suppliers

  • Establishing & leveraging key customer relationships

  • Strategic plans, goals and accountability required for staff performance

  • accountable for sales and profit growth within the Tier I account set

  • Monitor customer experience through RSMs, OAMs & through NPS platform to improve quality

  • Accountable for targeting resources to maximize sales and profit

  • Accurate data capture

  • Communication Across All Channels

  • eTime Management/ Schedule Adherence

  • Ensuring Optimal Customer Experience through issue resolution and follow through

  • Comprehensive understanding of Newark's systems & operational processes

  • Career growth and satisfaction of staff/direct reports

  • Process improvement & Documentation

  • Manage performance and attract, retain and develop talent to ensure optimal performance and growth within the tea

  • Ensure that all customer interactions are accurately documented in Salesforce

Key Challenges:

  • Developing a productive and complementary relationship with Customers, RSMs, OAMs, Marketing & Suppliers

  • Aligning strategy with execution to targets with RSMs & OAMs

  • Helping the team produce consistent and excellent operational & sales results

  • Develop relationships with key members of the organization & customer base

  • Existing Systems

  • Organization & Time Management

  • Navigating a Matrix Organization with broadening accountability

  • Defining Changing role

  • Staffing

  • Team motivation

  • Effective communication with Staff/Managers/Dept. Head

  • Managing Customer Expectations

Requirements:

  • Bachelor's degree preferred

  • 3 + years related sales & customer service experience

  • 3+ years of demonstrated management capabilities

  • Able to coordinate efforts with RSM & OAM team for optimal account targeting & growth

  • Contact Center experience preferred

  • Leadership capabilities including developing others, leading others, learning and understanding, team building and coaching skills

  • Strong analytical and communication skills

  • Proficient understanding of e-commerce & customer service

  • Analytical experience and ability to interpret financial and sales data and associated results

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Territory Account Manager

Premier Farnell Plc