Responsible for examining the more complex termite damange claims in assigned geographic region(s) to determine nature and extent of loss using estimates/appraisals to review and document claim. Conducts liability and root cause investigations on identified claims. Assists in determination of resolution of claim. This is an individual contributor position and does not manage people.
Handle termite damage claims (review and determine course of action on each claim assigned for supporting final disposition of a loss)
Work directly with internal and external customers to develop evidence and establish facts on assigned claims
Travel to high risk/profile claims to determine root cause, remedial treatment requirements and proper scope of damage repairs.
Conduct thorough investigations and keep accurate and relevant documentation of activity within each claim assigned
Organize, plan and prioritize work activities to track and stay current with claim assignments and to ensure prompt conclusion of claims
Support BU and Field through branch visits to conduct training, claims investigations and resolution.
Monitor Claims Xpress system to ensure claims from cradle to grave.
Provide field training for branch management teams on proper claims handling, processing and use of Claims Xpress platform.
Monitor and ensure that the Terminix Contractor Network is appropriately maintained to ensure contractor compliance and levels based on claim volume and need.
5+ years experience in handling/processing termite damage claims
Bachelor's degree, preferred
Licenses/certifications as required Excellent customer service
Ability to work independently and in team environment
Problem solving skills
Excellent influencing and negotiation skills
Ability to organize, plan and prioritize work activities to stay current with claim assignments and to ensure prompt conclusion of claims
Physical Demands and Working Conditions
The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent must be prepared to:
Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
Crawling under structures, crawling/walking through attics, and other structural components as required
Sitting for long periods of time while using office equipment such as computers, phones and etc.
Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.
Safely operate a motor vehicle.
Incumbent is required to have:
Incumbent will be subject to:
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The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Terminix International, Inc