Position Overview: The Terminal Manager supervises the day-to-day operations to include dispatching, directing employees and ensuring that the transportation network functions properly at their respective terminals.
Essential Job Functions
Provide direction and supervision to dispatchers, customer service representatives and brokers by delegating workload, measuring performance, and maintaining appropriate staff levels through recruitment, selection, and retention activities
Coordinate fleet dispatch needs.
Ensure truck and trailers are serviced when required.
Maintain relationships with regional fleet managers.
Manage high-level customer accounts that require significant level of operational attention.
Promote and execute all company safety policies.
Manage company equipment pools.
Ensure customer satisfaction and high service levels.
Measure individual driver performance including revenue, dead head percentage, routing and CSA scores.
Assist with the routing of drivers.
Perform yard checks to ensure trailers are entered correctly into the system.
Support driver retention best practices within day-to-day dispatch operations.
Support risk control and cost control.
Fill in on planning and driver advocate duties when necessary.
Responsible for recruiting and retention of owner operators and company drivers
Daily review and management of Perdiem, rail storage, & chassis usage
Responsible for the P&L of the terminal
Managing reports for billing chassis usage and per diem
Growing terminal customer base and driver count
Bachelor's degree preferred
3-5 years related experience or equivalent combination of education and experience
Proficient in Microsoft Office Suite
Sound organizational, records management, time management skills, and attention to detail.
Good interpersonal and customer service skills, well-developed verbal and written communication skills, and the ability to work both as an individual contributor and a team member.
The ability to effectively prioritize responsibilities and meet assigned deadlines.
Ability to work independently on assigned tasks, as well as to accept direction on given assignments.
Ability to lead a team and grow a terminal from the ground floor