Terminal Manager III

New Penn Oak Creek , WI 53154

Posted 7 months ago

JOB SUMMARY

Lead, manage and coordinate the operations of a large sized facility for inbound and/or outbound delivery of freight. Responsible for meeting operational and revenue goals and ensure maximum cost-effective methods while achieving customer satisfaction for the service area.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Function as Leader, emulating the behaviors expected by the company of all employees.

  • Partner with sales to develop a strategy for the service center that promotes strategic business growth, customer retention, customer satisfaction/confidence and improve customer relations through the effective presentation of our services and the development of partnerships.

  • Coordinate activities of of operations to obtain optimum use of equipment, facilities and personnel. May direct activities through subordinate managerial personnel.

  • Manage the facility hiring process by hiring the best qualified applicants and by ensuring compliance with company and government regulations. Select, train, motivate, and discipline terminal employees.

  • Review and analyze expenditure, financial and operations reports to determine requirements for increasing profits and improving processes. Prepare recommendations on findings for regional management evaluation. Prepare facility budget and monitor monthly variance.

  • Provide a safe and efficient working environment for employees and the public by ensuring compliance with company and government safety regulations.

  • Facilitate education and training programs to motivate employees to improve performance and quality of work processes.

  • Extensive knowledge and effective use of the local union contract.

  • Maintain working relationship with Union Local.

COMPETENCIES

  • Adaptability
  • Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
  • Building Trusting Relationships
  • Using appropriate interpersonal styles to establish effective relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one's intentions.
  • Collaborating
  • Working cooperatively with others to help a team or work group achieve its goals.
  • Communication
  • Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that help them understand and retain the message; listening actively to others.
  • Continuous Learning
  • Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
  • Initiating Action
  • Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive.
  • Work Standards
  • Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

MINIMUM REQUIREMENTS

  • Bachelor's degree in business, logistics or related field or equivalent combination of education and/or experience.

  • Previous management and/or supervisory experience.

  • Decision-making ability with excellent customer focus and demonstrated attention to detail with proven track record for delivering results.

  • Effective verbal, written and interpersonal communication skills.

  • Ability and desire to work in a fast-paced/high volume environment.

PREFERRED QUALIFICATIONS

  • Five (5) or more years' successful operations and/or sales experience.

  • Knowledge of company policy, procedures and applicable collective bargaining agreements.

WORKING CONDITIONS

This job operates in a professional office environment indoors. Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

PHYSICAL DEMANDS

The position requires the ability to spend long hours standing while using office equipment and computers. Occasionally sit. Ability to perform repetitive tasks such as typing and keying. Continually speaking and hearing, giving and receiving directions. Occasional lifting, pushing/pulling, carrying 10 lbs of supplies and materials is required.

YRC Worldwide is an Equal Opportunity/Affirmative Action Employer

Minorities/Females/Persons with Disabilities/Protected Veterans


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Terminal Manager III

New Penn