Terminal Manager

Forward Air Nashville , TN 37201

Posted 3 weeks ago

Company Overview:

Forward Air (NASDAQ: FWRD) is a leading asset-light freight and logistics company, providing less-than-truckload (LTL), truckload, intermodal and pool distribution services across the United States and in Canada. We are a highly respected transportation and logistics Company with revenues in excess of $1B annually. As an industry leader, we are dedicated to finding and developing the best people. We want individuals who share our core values and demonstrate a true passion for what we do. Forward Air offers excellent compensation and benefits packages to our employees, as well as tremendous growth opportunities for top performers.

Position: Terminal Manager

Job Description:

Forward Air, Inc. is seeking a capable and career-oriented Terminal Manager to lead our fast-paced shipping/dock operation. The ideal candidate will supervise and coordinate all activities of dockworkers and other support personnel. He/she will provide planning for, direction to, and will control available resources associated with the timely, damage-free, and safe loading/unloading of freight on assigned shifts. In addition, he/she will provide dockworker training, performance feed-back, and provide disciplinary recommendations when necessary.

Core Responsibilities & Duties:

  • Ensure all work is performed according to Forward Air approved procedures, standards, and specifications for dock operations

  • Guarantee audit compliance within all areas of the operation

  • Review terminal operating reports and adjust labor schedules for increased efficiencies

  • Create onboarding strategies for hiring, training and overall employee retention

  • Focus on employee development: organic growth through cross-training

  • Ensure accurate daily asset reporting: Trailers, Forklifts, TAP Scanners, Load Bars and Containers

  • Manage and react to day-to-day operational requirements in a professional and timely manner

  • Directly supervise all activities of dockworkers and support personnel engaged in loading and unloading trucks and trailers

  • Assign job tasks to workers according to unloading and loading schedules

  • Ensure appropriate load plans and proper load balance to ensure safe vehicle operation

  • Coordinate work assignments, monitor performance, and provide training on relevant job duties

  • Provide a clean, safe working environment for all personnel and visiting customers

  • Foster safe handling, loading, unloading, and storage of Hazardous Materials as provided by the Department of Transportation

  • Must be able to frequently lift and/or move up to fifty (50) pounds

  • Must be able to occasionally lift and/or move up to ninety (90) pounds

  • Other duties as assigned


  • Strong team player that thrives in a fast-paced environment

  • Ability to drive performance of direct reports and lead a team in a lean manufacturing environment

  • Understand P&L statements and analyze areas for production improvement.

  • Must be willing to work various shifts and days per week.

  • International/Import experience is a plus

  • Minimum 3 years management experience

  • Degree preferred

  • Transportation experience preferred

  • Demonstrated operational management experience of minimum 15 person unit or larger required

  • Knowledge of proper freight handling techniques

  • Knowledge of Hazardous Materials handling

  • Ability to communicate effectively with all levels of operations

  • Must be flexible to work weekends and nights

  • Forklift and general freight handling experience


  • Ideal candidate will possess a can do attitude with a will do work ethic

  • Must have the ability to work in a fast paced environment

  • General computer skills - Microsoft Office, Outlook, AS400

  • Excellent communication and problem solving skills

Forward Air is an Equal Opportunity employer.

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Terminal Manager

Forward Air