Estes Express Lines, Inc. Avon , MA 02322
Lead, guide and direct terminal employees to include setting targets, monitoring performance, providing coaching, counseling and development.
Accountable for the management of an efficient, clean and safe LTL operation.
Responsible for all hiring, training and terminations; assuring all paperwork is processed according to proper Company guidelines with appropriate levels of follow up with management on timely task completion.
Enforce understanding and compliance with all Company policies and procedures; safety rules and government regulations.
Develop and deliver internal and external strategies to provide superior service to Estes' customers. Implement, analyze and monitor to ensure revenue, service goals, expenses, profits, budgets, and internal/external obligations with Estes' business partners are met.
Responsible for the creation and implementation of an annual yearly business plan for the terminal, along with Terminal strategies, Quarterly Business Reviews and Period P&L Analysis.
Support customer relationships, oversee profit and cost controls, and ensure safety, service, and quality measures are implemented, audited and monitored for corrections
Manage / oversee all terminal functions to include dock, city operations and scheduling for all timely freight deliveries
Responsible for meeting all the KPI's set forth by the company.
Maintain an effective working relationship with other departments such as safety, sales, claims, loss prevention, customer care, and fleet services
Directly investigate the source of customer complaints and respond accordingly to implement corrective actions and continuous improvement opportunities
Act as Company's representative before government agencies or legal representatives
Regular attendance is required
This is not an all-inclusive list of job requirements and/or duties and may not contain all capabilities necessary to perform the job at all times due to circumstances; Operational, safety and other needs may require the employee to perform any and all other duties as assigned; Employees are expected, and must be able to perform all such duties and tasks
High School Diploma or General Educational Degree (GED), or any combination of education and experience, which would provide an equivalent background. Bachelor's Degree preferred
A minimum of five years management experience in the LTL industry preferred
Must have good computer skills (AS400 and MS Office a plus)
Proven leadership, team building and interpersonal relationship skills
Must have strong leadership skills including the ability to hire, coach, counsel, train, mentor and terminate employees
Possess excellent verbal, written and listening communication skills
Excellent planning and organization skills
Ability to create, implement and monitor training programs
Some traveling required
Must have a strong work ethic and good problem solving skills
Must be willing to work 50 hours/ week average
Must be able to work any shift and in all areas relative to the needs of the terminal and in any weather condition
Must be able to comply with all company policies, rules, procedures and Code of Conduct
Must be able to interact well with others
Must be able to work independently, or in a team setting
Must be capable of working under tight time constraints in a high volume environment with multiple priorities
Must be able to lift approximately 10-15 lbs., or more if required by the essential functions of the job
Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
Must be authorized to work in the United States