Terminal Manager

Estes Express Lines, Inc. Des Moines , IA 50301

Posted 4 months ago

Job Summary

  • Lead, guide and direct terminal employees to include setting targets, monitoring performance, providing coaching, counseling and development.

  • Accountable for the management of an efficient, clean and safe LTL operation.

  • Responsible for all hiring, training and terminations; assuring all paperwork is processed according to proper Company guidelines with appropriate levels of follow up with management on timely task completion.

  • Enforce understanding and compliance with all Company policies and procedures; safety rules and government regulations.

  • Develop and deliver internal and external strategies to provide superior service to Estes' customers. Implement, analyze and monitor to ensure revenue, service goals, expenses, profits, budgets, and internal/external obligations with Estes' business partners are met.

  • Responsible for the creation and implementation of an annual yearly business plan for the terminal, along with Terminal strategies, Quarterly Business Reviews and Period P&L Analysis.

  • Support customer relationships, oversee profit and cost controls, and ensure safety, service, and quality measures are implemented, audited and monitored for corrections

  • Manage / oversee all terminal functions to include dock, city operations and scheduling for all timely freight deliveries

  • Responsible for meeting all the KPI's set forth by the company.

  • Maintain an effective working relationship with other departments such as safety, sales, claims, loss prevention, customer care, and fleet services

  • Directly investigate the source of customer complaints and respond accordingly to implement corrective actions and continuous improvement opportunities

  • Act as Company's representative before government agencies or legal representatives

  • Regular attendance is required

  • This is not an all-inclusive list of job requirements and/or duties and may not contain all capabilities necessary to perform the job at all times due to circumstances; Operational, safety and other needs may require the employee to perform any and all other duties as assigned; Employees are expected, and must be able to perform all such duties and tasks

Qualifications

  • High School Diploma or General Educational Degree (GED), or any combination of education and experience, which would provide an equivalent background. Bachelor's Degree preferred

  • A minimum of five years management experience in the LTL industry preferred

  • Must have good computer skills (AS400 and MS Office a plus)

  • Proven leadership, team building and interpersonal relationship skills

  • Must have strong leadership skills including the ability to hire, coach, counsel, train, mentor and terminate employees

  • Possess excellent verbal, written and listening communication skills

  • Excellent planning and organization skills

  • Ability to create, implement and monitor training programs

  • Some traveling required

  • Must have a strong work ethic and good problem solving skills

  • Must be willing to work 50 hours/ week average

  • Must be able to work any shift and in all areas relative to the needs of the terminal and in any weather condition

  • Must be able to comply with all company policies, rules, procedures and Code of Conduct

  • Must be able to interact well with others

  • Must be able to work independently, or in a team setting

  • Must be capable of working under tight time constraints in a high volume environment with multiple priorities

  • Must be able to lift approximately 10-15 lbs., or more if required by the essential functions of the job

  • Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines

  • Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check

  • Must be authorized to work in the United States

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Terminal Manager

Estes Express Lines, Inc.