Provide excellent tennis instruction and customer service to encourage repeat business.
Major Duties & Responsibilities
Member Experience Management
Develop safe, professional, and comprehensive tennis lessons and programs to ensure students develop along a pathway that will encourage continued involvement and a positive NPS.
Monitor, demonstrate, and instruct students on proper technique, tactics and strategies to improve their overall tennis game.
Understand and execute Life Time branded programs, including and especially SMART and Play.Learn.Love.
Embrace and execute student centered learning and rally based teaching.
Ensure students understand tennis rules, scoring procedures, safety rules and tennis etiquette
Ensure all tennis facilities and equipment are clean, organized and in good working condition
Quickly and efficiently respond to member questions, comments, and concerns
Sales & Promotion
Involve members with programs, tournaments and special events, fully utilizing available marketing support and tools.
Actively participate in the system wide sales effort with Membership Advisors and Member Activities, ensuring tennis is an integral component of the Life Time brand
Actively participate in integrating new members into the Life Time tennis program.
Identify inactive tennis players and re-engage them in appropriate programs.
Actively develop a positive image for Life Time Tennis in the community through involvement with schools, community education programs, charities and fund raisers.
Promote and sell Tennis programs, lessons, court time, equipment, etc. and encouraging repeat business
Work closely with other Life Time business units to raise awareness about Tennis and look for ways to partner with them in improving the member experience
Continually increase knowledge of all Life Time programs, products, and services and promote them to students
Financial & Budgetary
Achieve or exceed monthly revenue and lesson goals
Managerial & Supervisory
Attend department head and "all club" meetings
Responsibilities of All Positions
Support and articulate the Life Time mission statement
Adhere to company policies and procedures
Ensure cleanliness of the club using all 5 senses:
Sight to ensure club is neat and orderly
Sound to ensure music/sound levels are appropriate
Touch to ensure floors, countertops, etc are clean and dry
Taste to ensure food & beverages in the cafe are up-to-standards
Smell to ensure the club is fresh and odor free
Demonstrate positive attitude and actions through a display of courtesy, service, cooperation, hospitality, sensitivity, and professionalism to internal and external customers
Comply with all company safety rules
Use all required safety devices and personal protection equipment
Report accidents and injuries to supervisor as soon as possible
Participate in safety training and safety inspections
Suggest methods of preventing hazards to safety committee
High School diploma or GED
Experience teaching tennis lessons
Licenses / Certifications / Registrations:
Knowledge, Skills, Abilities and Other Characteristics
Excellent customer service skills, friendly, outgoing, and positive attitude
Ability to build positive relationship with members and team members
Excellent communication skills
Ability to resolve conflicts in a professional, tactful manner
Comfortable working with all age groups
Ability to multi-task and learn quickly
Excellent time management and organizational skills
Thorough knowledge of the game of tennis
Effective teaching styles and techniques
Intermediate- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers, clients, and other employees of the organization in English.
Intermediate- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply basic concepts of basic algebra and geometry.
Intermediate Skills- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
To perform this job successfully, an individual must have knowledge of Microsoft Word, Excel, Power Point, Microsoft Outlook.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; ability to climb ladders. The employee is occasionally required to sit.
The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work is performed in an athletic club environment. The noise level is usually moderate to high.
MN-Minnetonka ODV Oakdale Village Tennis
Life Time Fitness