Tennis Administrative Assistant

Administrative Assistant

• Job Description -

Position: Administrative Assistant

Reports to: Director of Tennis

Department: Racquet Sports

As a Tennis Shop Administrative Attendant, you will be responsible for ensuring that all phases of Tennis Pro Shop and related administrative work are performed in a timely and professional manner. Assist members with making appointments, retail sales, inventory and assisting tennis professionals and members as needed.

Duties and Responsibilities

• Greets all Members and guests with the "Warm Columbia Welcome" and respond to all inquiries as they enter the Tennis Pro Shop.

• Answer phone calls with a positive and energetic demeanor.

• Provide Members and guests with appropriate court assignments.

• Be knowledgeable and informed of all tennis programs, services, hours of operation, and related policies.

• Resolve questions and service issues in a timely, friendly, and efficient manner.

• Ensure the Tennis Pro Shop and related Member areas are clean, organized, and stocked as needed throughout the day.

• Assists in maintaining an accurate record of all programs including lessons, clinics, camps, events, and tournaments.

• Executes accurate Tennis, Paddle, and related charges.

• Assists in helping the Director of Tennis and Head Pro's with all event related details.

• Respond to emails, voicemails related to racquet sports..

• Manage the Clubs Indoor Tennis and Paddle Reservation System. Ensure reservations are accurate and that all Members and guests are properly checked in and recorded.

• Assist in responding to emergencies and help coordinate emergency response information to staff, Members, and management.

Availability:

• Part time hours

• Evening and weekend hours available

Skills Required:

• Excellent interpersonal and customer service skills (Hospitality experience a plus.)

• Proficient in Microsoft Word, Excel, and Outlook.

• General knowledge of the game of tennis preferred, but not required.

Educational/Misc. Requirements -

• High School Diploma or Equivalent

• Previous administrative/receptionist experience preferred.