Tenant Services Representative

Jones Lange Lasalle Inc. Houston , TX 77020

Posted 3 months ago

Provide administrative support to the General Manager and Property Team in order to ensure efficient operational organization.

ADMINISTRATIVE:

  • Answer and direct all incoming phone calls. Provide assistance when possible and route calls to appropriate employees.

  • Greet visitors, clients and tenants.

  • Sort, organize and distribute all incoming mail.

  • Prepare and send all outgoing mail and packages including certified, overnight and special deliveries.

  • Type general correspondence and memos.

  • Update and file all documents for Vendors and Customers.

  • Create and maintain various filing systems in an accurate and organized manner. Review, purge and forward files to appropriate storage location in accordance with company record retention policy.

  • Maintain and update employee, clients and customer contact databases.

  • Create/update mail merge data base and prepare correspondence for large mailings.

  • Organize, compile and prepare reports for distribution.

  • Order and maintain adequate supply of departmental office supplies.

  • Organizes all conference room reservations.

  • Organize department lunches, meetings, events and business travel.

  • Complete required training courses.

  • Support other special requests or projects as requested.

OPERATIONS AND CUSTOMER SERVICE SUPPORT:

  • Assist with customer service requests and escalate issues to the appropriate property management staff.

  • Follow-up with tenants to ensure service requests are completed to their satisfaction.

  • Coordinate Tenant meetings, trainings and events.

  • Assist with coordination of Tenant move ins and outs.

  • Interact with Tenants to foster ongoing relationships.

  • Manage vendor and Tenant certificates of insurance.

  • Coordinate access for vendors.

  • Distribute documents to Lease Administration, such as certificates of insurance, commencement letters and other legal documents.

  • Update Building and Tenant Emergency Response Manuals.

  • Prepare electronic Monthly Tenant Newsletter, Daily Security and Janitorial Report

  • Monitor work orders in WorkSpeed and ensure all requests are responded to timely. Assist teams with updates.

  • Liaison between tenants and building engineers, security and janitorial.

QUALIFICATIONS:

Has strong working knowledge of the business he/she partners with, but demonstrates strong initiative to learn about other businesses. Has exposure to Property Management.

  • Less than 1 year of experience

  • Entry level

  • High school diploma, BA/BS preferred

  • Business Skills, Communication, Technology Skills (Microsoft Office Suite), Mathematics & Reasoning Ability, Leadership, and Project Management

  • Click to access recommended training courses

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Tenant Services Representative

Jones Lange Lasalle Inc.