Tenant Relations Manager

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Job Type

Full-time

Description

WINGS Program is looking for dedicated and experienced Tenant Relations Manager to advocate for and serve our clients by maintaining WINGS standards throughout our Scattered Site Housing Programs. As the primary contact for WINGS tenants, the Tenant Relations Manager helps to ensure that each client has a successful experience and stay in the program all while complying with laws, regulations, and funding requirements. This is an opportunity to do more than just manage properties, it's a chance to be an integral part of changing the lives of individuals and families starting over after domestic violence.

Objective: To act as an off-site residential manager working with WINGS residential clients and WINGS staff to ensure that clients have a successful stay with WINGS, that properties are maintained to WINGS standards, and that compliance with laws, regulations and funding requirements is fulfilled.

Key Responsibilities:

• Primary point of contact for WINGS tenants in our Scattered Site Housing Programs.

• Serve as the off-site residential manager for WINGS Scattered Site Housing Programs which includes managing move-ins, move-outs and renewals; preparation of related documentation; fee/rent calculation and collection; periodic inspections; rule enforcement; liaison between WINGS and third-party landlords and other related activities. Work with program housing team towards client success assisting in determining continued residency or termination and completion of related processes.

• Work with Facilities Team to establish and enforce WINGS housing policies and to keep them informed of repairs and other needs of the scattered site locations.

• Maintain variable hours to be able to meet the needs of the clients which may include evenings and weekends along with on-call requests as needed.

• Participate in coordinating WINGS Clean-a-thon.

• Attend trainings and team meetings as required.

Requirements

• Minimum of 3 years of property or residential management experience.

• High School degree or equivalent required.

• Certification in resident management preferred.

• Bilingual (Spanish) preferred, but not required.

• Commitment to diversity, equity, and inclusion.

• Strong computer skills especially Microsoft Office applications.

• Must be able to effectively manage multiple priorities and tasks which constantly change.

• Must be able to work effectively and independently in a fast-paced environment while maintaining a high level of professionalism, quality, and attention to detail while delivering exceptional customer service.

• Must have excellent interpersonal, organizational, and verbal and written communication skills.

• Must have own reliable transportation, valid driver's license, good driving record, automobile insurance.

• Strong team player able to successfully interface with varied personalities and temperaments.

• Ability to handle physical requirements to accomplish daily responsibilities, including but not limited to lifting up to 35 pounds using both hands/arms on a regular basis, and climbing stairs.