Temporary Support Associate

Stock Associate/Runner Role Description Factory

The Stock Associate/Runner plays an integral part in a store's success by effectively and efficiently managing the stockroom functions. This multipurpose role protects the customer experience by keeping the store inventory stocked and housekeeping standards maintained. The Stock Associate/Runner supports the management team by always being aware of product flow and inventory levels.

Responsible for:

Stock Room/Warehouse

• Receiving shipment

• Communicating with Store Management when new product arrives

• Scanning in cartons/transfers and verifying store information is correct

• Communicating all carton discrepancies to Management

• Processing shipment/transfers according to Coach standards and timeframe

• Maximum of 50 units per transfer and one transfer slip per box

• Ensuring each item transferred in/out has the correct ticket/SKU to maintain SKU integrity

• Sensoring product to standard

• Bulleting and reticketing Full Price product with FA tag

• Reticketing returns and clearance/mark downs

• Filling in damage tags for defective/damaged product with date, reason, style, and SKU number

• Sending out repairs as necessary (with Management signoff)

• Processing charge sends/charge holds

• Ensuring proper documentation is available for all product leaving the store (transfers and customer charge sends)

• Organizing and cleaning stock room daily

• Offsite and Remote

• Shifting and organizing product in the stockroom, reacting to sell through and making room for new product

• Managing stock levels/product ownership

• Preparing and conducting cycle counts and inventories

• Managing delete list - what can and cannot go out on the floor

• Maintaining Loss Prevention standards

• Reading the communication log (if applicable)

• Answering phone

• Utilizing walkies and communicating throughout the hour with the Operations Leader - Replenishment

• Maintaining housekeeping standards (i.e., light bulbs, trash removal, cleanliness)

Sales Floor

• Walking through the sales floor to assess replenishment needs

• Replenishing sales floor/assigned zone (cabinets, drawers, carts)

• Communicating product levels to Store Management

• Maintaining visual standards (i.e. trim, cubbies, display walls)

• Taking initiative to serve as a backup to cashiers and greeters, as needed

• Supporting sales associates

• Communicating information on price points, features/benefits, colors available, or stock availability to multiple customers

• Responding to customer requests and seamlessly handing off to sales associates, while having the confidence and service/selling ability to sell if needed

Demonstrates the following Knowledge, Skills, Abilities, and Attitudes:

• Phone/Walkie etiquette

• High degree of personal and professional integrity

• Positive attitude toward change

• Appropriate sense of urgency

• Detailoriented with a high degree of planning and organization skills

• Flexibility/adaptability to peak and non peak traffic periods, maintaining appropriate pace

• Time management ability to prioritize daily and weekly tasks that need to be completed

• Solutionoriented and able to identify barriers in the work process

• Ability to understand and read shipment reports, price sheets, and product release sheets

• Ability to multitask and service multiple customers

• Ability to interact with customers in an approachable, friendly, knowledgeable, and professional manner

• Ability to reference visual binder/standards and product knowledge cards

• Resourceful and effectively uses tools to find answers to problem solve

• Takes time to understand customers by actively listening

• Exhibits positive, approachable, open body language

• Teamoriented and collaborative

• Uses good judgment and takes initiative to make a decision for the needs of the business

• Strong knowledge base of current product collections, pricing, features

• Knowledge of hold policies and charge sends

• Appropriately represents the brand by adhering to dress code standards

Req ID: 82476