Temporary Support Associate

Tapestry, Inc. Elizabeth , NJ 07202

Posted 3 weeks ago

Stock Associate/Runner Role Description Factory

The Stock Associate/Runner plays an integral part in a store's success by effectively and efficiently managing the stockroom functions. This multipurpose role protects the customer experience by keeping the store inventory stocked and housekeeping standards maintained. The Stock Associate/Runner supports the management team by always being aware of product flow and inventory levels.

Responsible for:

Stock Room/Warehouse

  • Receiving shipment

  • Communicating with Store Management when new product arrives

  • Scanning in cartons/transfers and verifying store information is correct

  • Communicating all carton discrepancies to Management

  • Processing shipment/transfers according to Coach standards and timeframe

  • Maximum of 50 units per transfer and one transfer slip per box

  • Ensuring each item transferred in/out has the correct ticket/SKU to maintain SKU integrity

  • Sensoring product to standard

  • Bulleting and reticketing Full Price product with FA tag

  • Reticketing returns and clearance/mark downs

  • Filling in damage tags for defective/damaged product with date, reason, style, and SKU number

  • Sending out repairs as necessary (with Management signoff)

  • Processing charge sends/charge holds

  • Ensuring proper documentation is available for all product leaving the store (transfers and customer charge sends)

  • Organizing and cleaning stock room daily

  • Offsite and Remote

  • Shifting and organizing product in the stockroom, reacting to sell through and making room for new product

  • Managing stock levels/product ownership

  • Preparing and conducting cycle counts and inventories

  • Managing delete list - what can and cannot go out on the floor

  • Maintaining Loss Prevention standards

  • Reading the communication log (if applicable)

  • Answering phone

  • Utilizing walkies and communicating throughout the hour with the Operations Leader - Replenishment

  • Maintaining housekeeping standards (i.e., light bulbs, trash removal, cleanliness)

Sales Floor

  • Walking through the sales floor to assess replenishment needs

  • Replenishing sales floor/assigned zone (cabinets, drawers, carts)

  • Communicating product levels to Store Management

  • Maintaining visual standards (i.e. trim, cubbies, display walls)

  • Taking initiative to serve as a backup to cashiers and greeters, as needed

  • Supporting sales associates

  • Communicating information on price points, features/benefits, colors available, or stock availability to multiple customers

  • Responding to customer requests and seamlessly handing off to sales associates, while having the confidence and service/selling ability to sell if needed

Demonstrates the following Knowledge, Skills, Abilities, and Attitudes:

  • Phone/Walkie etiquette

  • High degree of personal and professional integrity

  • Positive attitude toward change

  • Appropriate sense of urgency

  • Detailoriented with a high degree of planning and organization skills

  • Flexibility/adaptability to peak and non peak traffic periods, maintaining appropriate pace

  • Time management ability to prioritize daily and weekly tasks that need to be completed

  • Solutionoriented and able to identify barriers in the work process

  • Ability to understand and read shipment reports, price sheets, and product release sheets

  • Ability to multitask and service multiple customers

  • Ability to interact with customers in an approachable, friendly, knowledgeable, and professional manner

  • Ability to reference visual binder/standards and product knowledge cards

  • Resourceful and effectively uses tools to find answers to problem solve

  • Takes time to understand customers by actively listening

  • Exhibits positive, approachable, open body language

  • Teamoriented and collaborative

  • Uses good judgment and takes initiative to make a decision for the needs of the business

  • Strong knowledge base of current product collections, pricing, features

  • Knowledge of hold policies and charge sends

  • Appropriately represents the brand by adhering to dress code standards

Req ID: 82476

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Temporary Support Associate

Tapestry, Inc.