Temporary Personal Service Coordinator - Housing Specialist

Mental Health America Of Los Angeles Palmdale , CA 93551

Posted 3 weeks ago

Department: Military Resource Center

Reports To: Program Manager/ Program Coordinator

FLSA Status Nonexempt

Category: Direct Service

Supervision Responsibilities:

Under direct supervision of the senior program coordinator provide housing placement, support and case management services for eligible homeless veteran families through outreach, assessment and engagement of potential members. Assist veterans and their families in finding and accessing requested community linkages and resources through the application of intensive case management services based on housing first and psychosocial rehabilitation model of treatment and services.

Essential Duties and Responsibilities:
This is not an exhaustive task list, and other duties may be assigned as deemed appropriate or necessary by the supervisor or program director. Reasonable accommodation will be provided to any qualified person with a medical or psychiatric disability, providing it will not change the essential nature of the position, nor cause undue hardship to the Agencys operations. MHALA is an equal employer opportunity and service provider, the Agency will consider individuals with a criminal history.

  • Interface with government, community and private agencies to obtain rental subsidies, subsidized loans or other available resources for transitional and permanent housing for veterans and their families. Assist and coach members in all steps of completing the application process. Provide follow-up during the application process, and act as a housing counselor and advocate for members when necessary

  • Provide and/or arrange for necessary services for members moving into new housing. Provide or arrange for regular home visits, in-home case management support and community-based referrals to assist members in staying successfully housed. When necessary, act as a liaison with the landlord, other service providers or other tenants to clarify expectations and resolve issues and problems

  • Give individual and community-based presentations regarding MHAs housing programs. Work with landlords and property management companies and generates housing opportunities through advocacy, information and education

  • Represent MHA at community housing provider meetings, HUD-VASH and LAHSA meetings and other similar events. Work to stay current with technical and administrative changes in various housing programs and their requirements

  • Network with other veteran and mainstream service agencies to share ideas and resources, develop effective programs, solve common problems and maintain a professional network of referral resources for housing and support services

  • Attend and participate in staff meetings and other aspects of the day-to-day operations and community life of the Agency. Work cooperatively with other staff to assure the smooth and seamless delivery of supportive services to the Agency and the veterans and their families it serves.

  • Assist and support program documentation standards of staff in accordance with MHALA, County Contracted Provider, and funding source standards and requirements, and documents in required program, including 24 hour turnaround documentation

  • All required data collection documents (as applicable to your program: MORS, Determinants, KEC, IHIMS, HMIS, etc.) are submitted on or before due date.

  • Collaborate with member to establish a working budget for sustainability of housing including all expenses and income sources of the household.I

  • Identify and access other VA benefits and resources including assisting with filing such claims for which the member may be entitled.

  • Read, perform researches, attend classes, workshops or seminars and participates in other professional development activities in order to maintain and enhance personal and professional skills.

Other position requirements:

  • High school education or GED preferred.

  • One year of experience working with veterans or homeless population preferred.

  • Must function well in a team-oriented approach to member services.

  • Knowledge of federal, state and local housing subsidy programs and the sources available for them.

  • Knowledge of practices and procedures for preparation of applications for subsidized housing and disabled/low income housing loans.

  • Work collaboratively and effectively with public and private housing providers, mental health consumers and their family members or client advocates, vendors and other staff.

  • Excellent verbal communication skills, prose writing skills and computer skills.

  • Highly organized and detail oriented, and able to prioritize and juggle multiple projects without losing productivity.

  • Flexible work schedule to include some evenings or weekends when necessary.

  • Driving with current class C drivers license, a vehicle for transportation, proof of valid automobile insurance, the ability to be ensured by MHA liability insurance are conditions of employment.

  • TB clearance and re-testing every year are conditions of employment

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Associate Temporary


Posted 2 days ago

VIEW JOBS 4/1/2020 12:00:00 AM 2020-06-30T00:00 * Models and delivers a distinctive and delightful customer experience. * Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience * Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. * Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. * Implements Company asset protection procedures to identify and minimize profit loss. * Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). * Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. * Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. * Has working knowledge of store systems and store equipment. * Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. * Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). * Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. * Complies with all company policies and procedures; maintains respectful relationships with coworkers. * Completes special assignments and other tasks as assigned. Training & Personal Development * Attends training and completes PPLs requested by Manager or assigned by corporate. Basic Qualifications * Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) * Requires willingness to work flexible schedule, including evenings and weekend hours. Preferred Qualifications * Prefer six months of experience in a retail environment. * Prefer to have prior work experience with Walgreens. Walgreens Palmdale CA

Temporary Personal Service Coordinator - Housing Specialist

Mental Health America Of Los Angeles