POSITION TITLE: PATIENT ESCORTER
DEPARTMENT: Patient Escort Radiology
SUPERVISOR'S TITLE: Radiology Manager
TITLES SUPERVISED: N/A
TOTAL NUMBER OF FTE's DIRECTLY OR INDIRECTLY SUPERVISED: N/A
PURPOSE OF POSITION:To transport patients to designated destinations within the medical center incorporating the principles of customer advocacy, teamwork and team cohesiveness to accomplish patient care, quality service and team.
REQUIRED SKILLS: Good interpersonal and oral communication skills.
Practice customer advocacy. Teamwork performances and decision making skills. Ability to relate to adult and children. Ability to lift and move patients of all ages and sizes.
Minimum one year's previous, related experience;
Hospital experience preferred.
MAJOR DUTIES AND RESPONSIBILITIES:
1.Patient Care: Transport patients to clinical procedure areas including MR, and outpatient areas by walking or wheel chairs. Communicate patient information and needs to the receiving departments. Respect patient rights for informed consent and the handling of confidential information as defined by Cincinnati Children's mission and applicable laws and regulations. Perform other duties as assigned.
2.Customer Service: Customer advocates; strive to better meet the needs of the patients, and hospital personnel. Interact with customers in a courteous, attentive and conscientious manner. Understands, adheres to and models Core Standards as defined organizationally and specifically within the department/unit.
3.Communication: Networks actively with other health care professionals to promote smooth transitions and reduce boundaries in care delivery throughout the continuum of care. Demonstrate good interpersonal skills; support and encourage fellow team members to work towards a common goal of safe, efficient patient transportation with a customer advocacy focus. Ensure that the work areas are organized and present a safe, accessible, effective and efficient environment for employees, patients and families.
4.Education:Attend required Cincinnati Children's training sessions, including CPR, fire safety and isolation precautions sessions and OSHA. Comply with infection control policies and procedures. Develop knowledge and professional skills, through cross training; literature and attendance at department meetings. Participate in establishing job requirements and goals; performing duties at the desired level of competency.
5.Teamwork: Works collaboratively with the team to create and maintain a developmentally appropriate environment. Engages in the multidisciplinary team process, actively participating in effective problem solving, collegial learning and pursuit of best practices. Deal with conflicts directly, constructively and tactfully. Promotes an atmosphere of cooperation, respect and trust within the team.
6.Critical Thinking: Demonstrates strong critical thinking skills by making appropriate decisions. Rapidly prioritizes both planned and unplanned events, and proactively addresses actual and potential problems, exceeding patient or client expectations.
7.Leadership: Functions as a mentor and/or coach, formally or informally. Leads others in ways to improve quality, efficiency, productivity, and cost effectiveness of service. Assists others and provides leadership in implementing the standards of the patient care and access.
Cincinnati Children's Hospital Medical Center