Temporary Patient Accounts Rep II

Dignity Health Stockton , CA 95202

Posted 3 months ago

Overview

St. Joseph's Medical Center is a member of Dignity Health.

The word "dignity" perfectly defines what our organization stands for, showing respect for all people by providing excellent care.

St.

Joseph's Medical Center, was founded in 1899 under the direction of the Dominican Sisters of San Rafael, is a not for profit, fully accredited, regional hospital with 395 beds, a physician staff of over 400, and more than 2,400 employees. Specializing in cardiovascular care, comprehensive cancer services and women and children's services including neonatal intensive care.

St.

Josephs is the largest hospital as well as the largest private employer in Stockton, California. Nationally recognized as a quality lead, St. Josephs is consistently chosen as the "most preferred hospital" by local consumers.

Responsibilities Position Summary:
HCCL Patient Account Representatives are exclusively responsible for answering high volume incoming HCCL telephone calls and performs all necessary billing functions and/or claims processing to resolve callers request. Applies practical, efficient, and courteous customer service to quickly meet high demands of position.

Accesses laboratory computer system (APB, CPB) and on-line payer inquiry to appropriately research and resolve HCCL billing inquiries. Have full understanding of clinical laboratory customer service policies and procedures as well as have a full understanding of clinical laboratory billing policies and procedures. Interacts cohesively with Billing Office as with HCCL Customer Service Department.

Participates in staff meetings and training sessions pertaining to position.

Adheres to Quality Control procedures. Responsible for taking payments and balance of Cash drawer on a daily basis. Duties include handling credit card payments according to Payment Card Industry Data Security Standards (PCI-DSS). In addition to the normal background check, a credit check screening will be completed in compliance with Dignity Health policy.

Qualifications Minimum:

  • Minimum of two years billing experience required, preferably in a laboratory environment.

  • Knowledge of government insurance, PPO, Indemnity, HMO, Medicare Risk (etc) billing, policies and procedures.

  • Knowledge and understanding of clinical laboratory tests/procedures.

  • Medical terminology required.

  • Must demonstrate the ability to handle people in diverse situations.

Preferred:

  • High School Graduate or equivalent.
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Patient Accounts Representative II

Dignity Health

Posted 4 days ago

VIEW JOBS 8/18/2019 12:00:00 AM 2019-11-16T00:00 Overview St. Joseph's Medical Center is a member of Dignity Health. The word "dignity" perfectly defines what our organization stands for, showing respect for all people by providing excellent care. St. Joseph's Medical Center, was founded in 1899 under the direction of the Dominican Sisters of San Rafael, is a not for profit, fully accredited, regional hospital with 395 beds, a physician staff of over 400, and more than 2,400 employees. Specializing in cardiovascular care, comprehensive cancer services and women and children's services including neonatal intensive care. St. Josephs is the largest hospital as well as the largest private employer in Stockton, California. Nationally recognized as a quality lead, St. Josephs is consistently chosen as the "most preferred hospital" by local consumers. Responsibilities Position Summary: REP II, PATIENT ACCOUNTS (PRE-BILLING, BILLING &/OR FOLLOW UP) Processes medical claims to appropriate payer. Knowledge of PC claims transmission preferred. Performs follow-up activity to ensure payment of claims. Answers questions and concerns presented by patients, physicians, insurance companies and other hospital staff. Performs research of accounts that may need additional charges or adjustments. Answers incoming correspondence. Performs Quality Control Procedures. REP II, PATIENT ACCOUNTS (COLLECTION CLERK) Audits patient no-response reports and prepares accounts for assignment to the credit bureau. Processes all return mail. Performs file maintenance. Establishes payment plans, completes contracts and audits payment plan accounts to ensure they are paid. Answers incoming phone calls. Answers questions and concerns presented by patients, physicians, insurance companies and other hospital personnel. REP II, CUSTOMER SERVICE Responsible for interfacing with the patients, insurance companies and physician’s offices. Demonstrates efficient and courteous customer service that includes assisting in person or on the telephone. Responsible for identifying and distributing daily correspondence. Responsible for taking payments and balance of Cash drawer on a daily basis. Duties include handling credit card payments according to Payment Card Industry Data Security Standards (PCI-DSS). In addition to the normal background check, a credit check screening will be completed in compliance with Dignity Health policy. REP II, CREDIT ANALYST Processes daily and monthly credit reports. Responds to written correspondence relative to overpayments on the patient accounts. Responsible for intensive research and calculation of refunds to patients or Insurance companies. REP II CASHIER Performs posting and balancing of cash according to established accounting procedures. Prepares remittance advices, listings and provider vouchers. Contacts insurance companies and patients for corrections on payments. Answers phone calls. Answers questions and concerns presented by patients, physicians, insurance companies and other medical center personnel. Qualifications Minimum: * Three (3) years computerized medical billing required or 1-2 years experience in Medical Business Office * Basic knowledge of governmental and managed care programs billing required * Typing 45 wpm, 10 key by touch. PC skills required Preferred: * Medical terminology preferred * High School graduate or equivalent * Excellent verbal and written communication skills needed * Must demonstrate caring and confident approach. * Proficient in math and analytical skills. Dignity Health Stockton CA

Temporary Patient Accounts Rep II

Dignity Health