Temporary Part Time Position: Patient Care Representative

Position Information

Job Title Temporary Part Time Position: Patient Care Representative Department Family Medicine - Clinics Pay Grade Job Category Support Staff Job Summary

This is a Temporary Part-Time position, with no benefits. Working hours are no more than 25 hours per week.

The Patient Care Representative works under the general supervision of the Center Manager performing medical front office duties. Job duties involve the following:

• Computerized appointment scheduling via telephone and face-to-face while maintaining a professional demeanor

• Performing data entry of over-the-counter charges and payments

• Handling patient registration and certification of patient demographics

• Setting up medical records

• Assisting in retrieving medical records as needed

• Assisting in filing and maintaining medical record

• Assists in emergency situations that affect all Family Medicine centers or clinics and may include staffing other Family Medicine clinics as needed

• Assists other clinical staff upon request

• Cross-trained in all front-office processes

• Performs other related duties as assigned

ETSU is committed to ensuring that our students, faculty, and staff are valued and work in an environment of openness and acceptance. ETSU is an Equal Opportunity/Affirmative Action employer.

Disclaimer: The Job Summary is intended to describe the general nature and level of work individuals perform in this classification. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employees must be able to perform the essential functions of the position satisfactorily with or without reasonable accommodations.

Knowledge, Skills and Abilities

• Ability to work in a fast-paced environment, be flexible, and handle stress well

• Ability to accept responsibility and take initiative in accomplishing duties

• Ability to communicate effectively with patients, supervisors, physicians, and co-workers both orally and in writing

• Ability to communicate professionally via telephone

• Ability to handle all patient information responsibly

• Ability to adhere to and apply all university, college, department, and clinic policies and procedures

• Ability to behave professionally at all times and present a positive image of the facility

• Ability to work as a team member

• Ability to react calmly in emergency situations

• Ability to pay attention to details

• Ability to apply time management principles in order to accomplish assigned duties

• Keyboarding skills and basic computer knowledge

• Knowledge of office equipment: copier, fax, multiline phone system

Required Qualifications

• High school diploma or GED with two years of office experience

OR

• At least one-year post-high school course level work with one-year office experience.

Preferred Qualifications

• Similar experience in the medical front office (including knowledge of managed care insurance, CPT- and ICD- coding, cashiering, and appointment scheduling)
• Experience with electronic health records (Allscripts preferred)
• Experience with practice management software (Allscripts PM preferred)
• Experience with telephone customer service on a multi-line phone system

Salary $15.00 per hour

Posting Detail Information

Posting Number SS01448P Is this position subject to a criminal background check? Yes Is any part of the funding for this posting coming from a grant or outside funding source? No Open Date 10/25/2023 Close Date Open Until Filled Yes Special Instructions to Applicants

The closing date for this posting is subject to change without notice to applicants. All positions at East Tennessee State University are contingent upon sufficient funding.