East Tennessee State University Johnson City , TN 37604
Posted 3 weeks ago
Position Information
Job Title Temporary Part Time Position: Patient Care Representative Department Family Medicine - Clinics Pay Grade Job Category Support Staff Job Summary
This is a Temporary Part-Time position, with no benefits. Working hours are no more than 25 hours per week.
The Patient Care Representative works under the general supervision of the Center Manager performing medical front office duties. Job duties involve the following:
Computerized appointment scheduling via telephone and face-to-face while maintaining a professional demeanor
Performing data entry of over-the-counter charges and payments
Handling patient registration and certification of patient demographics
Setting up medical records
Assisting in retrieving medical records as needed
Assisting in filing and maintaining medical record
Assists in emergency situations that affect all Family Medicine centers or clinics and may include staffing other Family Medicine clinics as needed
Assists other clinical staff upon request
Cross-trained in all front-office processes
Performs other related duties as assigned
ETSU is committed to ensuring that our students, faculty, and staff are valued and work in an environment of openness and acceptance. ETSU is an Equal Opportunity/Affirmative Action employer.
Disclaimer: The Job Summary is intended to describe the general nature and level of work individuals perform in this classification. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employees must be able to perform the essential functions of the position satisfactorily with or without reasonable accommodations.
Knowledge, Skills and Abilities
Ability to work in a fast-paced environment, be flexible, and handle stress well
Ability to accept responsibility and take initiative in accomplishing duties
Ability to communicate effectively with patients, supervisors, physicians, and co-workers both orally and in writing
Ability to communicate professionally via telephone
Ability to handle all patient information responsibly
Ability to adhere to and apply all university, college, department, and clinic policies and procedures
Ability to behave professionally at all times and present a positive image of the facility
Ability to work as a team member
Ability to react calmly in emergency situations
Ability to pay attention to details
Ability to apply time management principles in order to accomplish assigned duties
Keyboarding skills and basic computer knowledge
Knowledge of office equipment: copier, fax, multiline phone system
Required Qualifications
OR
Preferred Qualifications
Salary $15.00 per hour
Posting Detail Information
Posting Number SS01448P Is this position subject to a criminal background check? Yes Is any part of the funding for this posting coming from a grant or outside funding source? No Open Date 10/25/2023 Close Date Open Until Filled Yes Special Instructions to Applicants
The closing date for this posting is subject to change without notice to applicants. All positions at East Tennessee State University are contingent upon sufficient funding.
East Tennessee State University