Foresters Financial is a financial services firm with administrative and operations offices located in Edison, NJ and on Wall Street as well as regional sales offices located nationwide.
Responsible for being the first point-of-contact for end users requesting IT assistance throughout Foresters Financial at all locations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Respond to and resolve inbound Help Desk requests for technical assistance via phone, email and ticket system.
Log all help desk interactions in ticket system.
Support computers, servers, users and telecommunications systems at all locations and work closely with end users to resolve problems.
Research, analyze and troubleshoot computer systems, desktop operating systems, networking issues and application software.
Provide first response to reports of network outages and work with Network Administrator to resolve issues.
Provide hardware and software installation and upgrades and ensure that networks are functioning properly and are available for the intended uses.
Refer all unresolved technical support issues to Senior Support Specialist.
High school diploma
Some college preferred
EXPERIENCE AND BACKGROUND REQUIREMENTS:
1-3 years' experience with computers, servers, and telecommunication systems
Attention to detail and accuracy a must
Strong organizational and follow-up abilities
Strong sense of teamwork and initiative
Motivated, focused and strong desire to learn
Reliable/willingness to work overtime, as needed
Foresters Financial is an Equal Opportunity Employer.
Foresters Financial Services, Inc.