Join Martin's Point Health Care - an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond. As a joined force of "people caring for people," Martin's Point employees are on a mission to transform our health care system while creating a healthier community. Martin's Point employees enjoy an organizational culture of trust and respect, where our values - taking care of ourselves and others, continuous learning, helping each other, and having fun - are brought to life every day. Join us and find out for yourself why Martin's Point has been certified as a "Great Place to Work" since 2015.
The Inside Sales Rep I has the primary responsibility of interacting with new prospects to increase sales and customer loyalty, customer satisfaction, member retention, and compliance.
Performs direct sales of the Health Plan products via phone and at walk-in appointments to eligible beneficiaries to support the membership goals of the strategic plan, including identifying opportunities to sell, providing education about the plans, completing enrollments, and following up on prospective members.
Delivers world-class customer service by upholding the Martin's Point Culture Statement of People Caring for People, modeling the Martin's Point Values, and building key relationships with potential members, contracted brokers, other teams and departments to help promote the success of Martin's Point..
Performs all administrative activities in relation to Insides Sales..
Maintains accurate information and documentation in all systems and databases.
Manages Opportunity Pipeline
Meets or exceeds individual sales metrics including but not limited to: sales numbers, close rates, activity completion and quality documentation completion
Participates in process improvement events and other projects as assigned
Mentors new and temporary sales representatives.
Acquires market intelligence to inform the content and direction of marketing and plan design
Performs other duties as assigned.
High School diploma or equivalent
Post-secondary education preferred
2+ years of experience in sales/customer service required
Education Required Once Hired
State Life & Health Insurance Producer's License for areas of service
Successful completion of 24 continuing education credits, at least 3 credits have to focus on ethics, to maintain producer license required every 2 years
Medicare Sales Training and Certification with a grade of 85% or higher required annually
GA plan exams with a grade of 85% or higher required annually
Demonstrates an understanding of and alignment with Martin's Point Values.
Customer Service- ability to relate to internal and external customers in a positive and professional manner while proactively meeting the customers' needs and exceeding Martin's Point quality standards.
Sales and Marketing Skills- knowledge of principles and methods of promoting and selling products or services, which includes marketing strategy and tactics, sales techniques, and proper use of sales tracking systems.
Computer skills-Expert knowledge in Microsoft Office Suite, ability to learn and adapt quickly to new applications, and an understanding of telephonic systems, call recording and tracking systems.
Outstanding telephone and interpersonal skills
Ability to excel in a fast paced, high stress environment
Ability to prioritize and multi-task while maintaining focus on department objectives
Ability to function independently and as a team
Takes appropriate initiative while soliciting input/advice appropriately
Prioritizes time and tasks appropriately, efficiently and effectively
Ability to work collaboratively with other members of the Medicare Department
Other duties as assigned
We are an equal opportunity/affirmative action employer.
Do you have a question about careers at Martin's Point Health Care? Contact us at: firstname.lastname@example.org
Martin's Point Health Care