Description Benefits Supplemental Questions
The Orange County Department of Social Services is seeking to fill 6 temporary Human Services Technician positions. While these positions will primarily take and process applications for seasonal energy programs other responsibilities may include interviewing clients in person or over the phone, obtaining required information, completing initial application for eligibility, verifying information obtained, explaining program requirements and options, advising or referring clients to other services as appropriate and assisting clients with other aspects of the eligibility process in various public assistance programs. These positions will run from October, 2018 March, 2019.
Please apply online or for more information come to the Job Fair 10 am to 2 pm Wednesday, September 26, 2018 at University Place on Estes Drive in Chapel Hill.
Examples of Duties:
A position may not include all the work examples given, nor does the list include all that may be assigned.
Determines and/or re-determines applicants'/clients' eligibility for assigned public assistance program.
Interviews clients, obtains required information, completes initial applications, verifies the information obtained, and determines eligibility; or completes scheduled program reviews.
Explains program(s) requirements and options and advises or refers clients to other program services as appropriate.
Assignments are provided by indicating generally what is to be done. Quality and quantity expectations are provided.
Additional details are provided for new, difficult, or unusual problems. The classification typically does not supervise.
This classification is the beginning classification in the Income Maintenance classification series. Work at this level reflects the performance of one or two functions within the eligibility process such as interviewing the client, obtaining the required information, completing initial applications, verifying the information obtained, determining eligibility; or completing scheduled program reviews.
As with all positions with the Department of Social Services, this position may be required to serve in shelters in time of natural and man-made disasters including overnight and weekends. The duties assigned during this time may vary from your regularly assigned duties. Assigned duties will be at the discretion of the Social Services Director.
Knowledge of the principles and practices of social services administration.
Skill in mathematical reasoning and computation.
Skill in decision-making.
Skill in organization, planning and prioritizing work.
Skill in reading and interpreting complex rules and regulations.
Ability to understand the needs and problems of clients/applicants.
Ability to learn the program area of assignment and all agency programs and services which could affect the client/applicant.
Ability to communicate complex information effectively, with a wide variety of people; ability to communicate effectively orally and in writing.
Ability to establish and maintain positive, effective relationships with diverse populations.
Ability to use information technology to enter client information, determine eligibility, make changes in client cases, and create and maintain documentation.
Requires any combination of education and experience equivalent to an Associate's degree in social work, business, or related field; or a high school diploma and two years related experience.
Prefer some previous experience in a North Carolina county department of social services.
Possession of or ability to readily obtain a valid driver's license issued by the State of North Carolina for the type of vehicle or equipment operated.
Examples of physical activities required in this position:
Sitting at a computer for many hours per day
Walking to work station
Possible Hazards (chemicals, dangerous machinery, etc.)
Exposure to illnesses
Equal Opportunity/Affirmative Action Employer/Women/Minorities/Veterans/Disabilities
Orange County Government