Temporary Help (Casualty Claims Representative)

Virginia Farm Bureau Richmond , VA 23234

Posted 3 months ago

Countryway Insurance, a Virginia Farm Bureau Company, is seeking an experienced Casualty Claims Representative to join our Claims Department in Richmond, Virginia. This is a temporary position and is responsible for the investigation, evaluation and negotiation of casualty claims in the core states of New York, Pennsylvania, Maine and Kentucky ensuring they are resolved in a prompt, fair, courteous and professional manner.

Primary Duties

  • Investigate all losses assigned.

  • Comply with company policies and procedures in the handling of all losses and other company matters.

  • Report all activity on all claim files to the company promptly.

  • Prioritize First Contact Settlement Communications with Claimants

  • Promptly reply to all complaints as requested.

  • Advise Underwriting Department on all poor risks


  • General knowledge of the traffic code

  • Knowledge of tort laws affecting civil cases

  • Excellent oral and written communication skills

  • Excellent organizational skills

  • Proven customer service skills

  • Strong investigation and settlement skills

  • Excellent attention to detail and time management

  • Able to multi-task, prioritize and organize with limited supervision

  • Ability to build rapport quickly

  • Associates degree or equivalent work experience

  • Minimum 2 years equivalent/applicable prior insurance claims experience

  • Completion of AIC, CPCU or SCLA designation within 3 years of start date

Virginia Farm Bureau has a superior reputation for taking care of our employees, our members, and the local communities we serve. We offer a team oriented work environment, on-site gym, cafeteria and more! For more information about the position or our Company, visit us online at

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Temporary Help (Casualty Claims Representative)

Virginia Farm Bureau