Temporary Guest Services Agent

Highgate Hotels New York , NY 10007

Posted 1 week ago

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate's portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

Edging the bright lights of Broadway and the calm of Bryant Park, The Knickerbocker is a legendary New York landmark reborn as the first luxury hotel in Times Square. Filled with fabled legends, The Knickerbocker once played host to legendary political bigwigs, actresses, oil tycoons and sports figuresand it's rumored the martini was invented here in the hotel. While historic details like the hotel's gorgeous Beaux-Arts facade remain unchanged, a soothing new luxury aesthetic is offered within. The stunning transformation of this treasured Manhattan monument invites discerning travelers to discover 300 luxe guestrooms and suites boasting incredible views and bespoke furnishings. An air of posh authenticity embraces New York City's premier luxury lifestyle hotel.

Employment StatusPart-TimeOverview

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities

  • Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.

  • Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).

  • Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.

  • Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.

  • Review Front Office log and Trace File daily.

  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.

  • Follow all cash handling and credit policies.

  • Be aware of all rates, packages and special promotions as listed in the Red Book.

  • Be familiar with all in-house groups.

  • Be aware of closed out and restricted dates.

  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.

  • Be familiar with hospitality terminology.

  • Have knowledge of emergency procedures and assist as needed.

  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.

  • Use proper two-way radio etiquette at all times when communicating with other employees.

  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.

  • Be able to complete a bucket check, room rate verification report, and housekeeping report.

  • Balance and prepare individual paperwork for closing of shift according to hotel standards.

  • Maintain and market promotions and guest programs.

  • Maintain a clean work area.

  • Assist guests with safe deposit boxes.

Qualifications

  • College course work in related field helpful.

  • Experience in a hotel or a related field preferred.

  • High School diploma or equivalent required.

  • Computer experience required.

  • Customer Services experience preferred.

  • Flexible and long hours sometimes required.

  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

  • Ability to stand during entire shift.

  • Maintain a warm and friendly demeanor at all times.

  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

  • Must be able to multitask and prioritize departmental functions to meet deadlines.

  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

  • Attend all hotel required meetings and trainings.

  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.

  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

  • Must be able to cross-train in other hotel related areas.

  • Must be able to maintain confidentiality of information.

  • Must be able to show initiative, including anticipating guest or operational needs.

  • Perform other duties as requested by management.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Guest Services Agent

Compass Group USA Inc

Posted 1 week ago

VIEW JOBS 3/12/2019 12:00:00 AM 2019-06-10T00:00 * We have an opening for a GUEST SERVICES AGENT position. * Location: NYC, NY Note: online applications accepted only.: If you have a positive attitude and a love for learning, you may be interested in joining our team. At FLIK, our operating philosophy is centered on three essential factors: great food, great service and great people. A FLIK Family-Then & Now. Great Food and Great Service are only possible with Great People behind the scenes. FLIK's steadfast dedication to the training and support of our associates continues to nourish our vision and growth. Dedication, diligence, operational excellence and hands-on expertise are FLIK trademarks – only achievable through the work of our team of professionals. We embark on a relationship with every FLIK associate that provides, demonstrates and cherishes growth, education and ongoing mentoring – today and every day. Full time associates at FLIK are offered many fantastic benefits such as: * Medical * Dental * Vision * Flexible Spending Accounts (FSAs) * Commuter Benefits * Wellness Program * Employee Assistance Program * Life Insurance for Associates and Eligible Dependents * Short Term Disability (STD) and Long Term Disability (LTD) * Accidental Death & Dismemberment (AD&D) Insurance * Discount Marketplace * And other voluntary benefits Job Summary RESPONSIBLITIES: Properly greet and handle visitors with a smile and maintaining eye contact through the entire interaction. Following established procedures with regard to both expected and unexpected arrivals, coordinating with in-house security as appropriate. Addressing guests and clients by name whenever possible. Answering telephones in a friendly, professional manner, taking messages with accuracy, transferring phone calls, and appropriately handling or referring questions and requests. Proper telephone techniques include always putting a smile in one's voice and enhancing personalization by using names. Implementing established security policies and procedures with regard to arriving and departing visitors, contractors, delivery persons, etc. Managing closely all activity in the internal visitor processing system. Register all guest activity and liaise with other centers on visitor processing. Acting as an overall Hospitality Services resource to guests, visitors, and employees in providing way-finding and amenities within building, commutation and transportation, community retail, neighborhood amenities, and organizational information. Handling car service requests for visitors and staff members. Standing during peak business hours and when greeting guests Communicating requests to the appropriate internal support departments such as, building maintenance (heating and cooling issues), information technology (computer issues), Audio Visual technology (meeting room technical support), and mail room (package pickups and deliveries). Having a thorough understanding of the emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency. Adhering to uniform and grooming policies Maintaining the attractive, neat appearance of the Reception area, where applicable keeping newspapers and periodicals in order, coffee service replenished, etc. Troubleshooting a wide variety of requests and situations, both for guests and for members Gaining an understanding of the company culture, key areas of activity and creating "transparency". Assist with coverage in other locations as needed adhere to flexible schedules to meet business demands. Prepare and submit daily reports to appropriate recipients. Participate in daily, weekly, and monthly meetings. Abiding by "20 Second Rule" and notifying manager on duty of any occurrences. About Compass Group: Achieving leadership in the foodservice industry Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance). Req ID: 256149 SALARIED NON-EXEMPT Compass Group USA Inc New York City NY

Temporary Guest Services Agent

Highgate Hotels