Temporary Front Office Intern - NY Hilton Midtown

Hilton Worldwide New York City , NY 10019

Posted 2 months ago

An Intern is responsible for performing designated jobs and learning supportive functions in an assigned department in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

This is a fast-paced work environment with regular demands for deadlines and project completion, which requires attentiveness to detail and support to internal departments.

What will I be doing?

As an Intern, you would be responsible for performing designated jobs and learning supportive functions in an assigned department in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Perform assigned duties as directed by department manager and direct supervisor

  • Cross-train in additional departments, as needed

  • Assist fellow team members and other departments wherever necessary to maintain positive working relationships

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality
  • We're passionate about delivering exceptional guest experiences.
  • Integrity
  • We do the right thing, all the time.
  • Leadership
  • We're leaders in our industry and in our communities.
  • Teamwork
  • We're team players in everything we do.
  • Ownership
  • We're the owners of our actions and decisions.
  • Now
  • We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality

  • Productivity

  • Dependability

  • Customer Focus

  • Adaptability

Ability to Communicate Effectively and Constantly

Organizational Skills

Technological Proficiency; Basic Knowledge of Microsoft Systems Office

Effective Problem-Solving Skills

Interpersonal Skills; ability to acknowledge the value of differing perspectives

Time Management Skills; Ability to meet deadlines

Adaptability; Willingness to become familiar with different parts of the organization

Critical Thinking; Ability to analyze and evaluate issues

Receptiveness; Ability to listen and receive feedback

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Assistant Front Office Manager Hilton New York Midtown

Hilton Worldwide

Posted 1 week ago

VIEW JOBS 1/17/2020 12:00:00 AM 2020-04-16T00:00 Hilton Midtown- Assistant Front Office Manager One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton Millennium place in the heart of beautiful downtown, and can be your next career advancement. If you understand the importance of upholding a brand's reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. What will I be doing? As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: * Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards * Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement * Ensure regular and VIP Guests are recognized and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme * Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities * Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures * Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork * Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices * Maintain good communication and working relationships with all hotel departments * Monitor staffing levels to meet cover business demands * Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes * Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures * Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team * Act in accordance with policies and procedures when working with front of house equipment and property management systems What are we looking for? The ideal candidate should have at least 2 years of previous front office supervisory experience and union exposure. This person reports to the Assistant Director of Office Operations. Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: * Previous supervisory experience in Front Office within the hotel/leisure/retail * High level of IT proficiency * High level of commercial awareness and sales capabilities * Excellent leadership, interpersonal and communication skills * Accountable and resilient * Commitment to delivering a high level of customer service * Ability to work under pressure * Excellent grooming standards * Flexibility to respond to a variety of work situations * Ability to work on your own and as part of a team What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Hilton Worldwide New York City NY

Temporary Front Office Intern - NY Hilton Midtown

Hilton Worldwide