Digital Federal Credit Union Marlborough , MA 01752
Posted 4 weeks ago
Schedule
Temporary 6-month contract with the possibility to become permanent.
Monday-Friday 8:00a-5:00p
What You'll Do
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work with law enforcement agencies and fraud organizations as necessary
Responsible for reviewing, verifying and/or identifying customer transactions to detect/prevent financial crimes activities, policy violations and suspicious situations to mitigate and/or recover losses
Assist with training of new employees with daily work
Interview suspects, witnesses and victims as necessary during the investigative process.
Make outbound calls to DCU members, non-DCU members and/or other financial institutions fraud departments to verify legitimate transactions or negotiability of deposited items.
Maintain fraudulent activity files, records, data bases, reconcile and summarize fraud losses and produce routine management reports.
Provide exceptional service to internal and external customers, including support all branches
Maintain and update case management system for tracking of fraud cases and relevant information
Ability to make decisions quickly and accurately and handle multiple tasks simultaneously
Interact with other departments to review potential fraud situations and make necessary recommendations.
Participate in fraud/loss prevention and security training sessions
Complete all required Bank Secrecy Act related training annually and maintain knowledge of current BSA policies, specifically those related identifying and reporting possible suspicious activity
Perform other duties as assigned
What You'll Need
Minimum of 1-2 years of bank-related fraud investigation and/or security experience
What We Do
DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,900 team members, we strive to make DCU a great place to work with an excellent work-life balance, and a community that cares.
We are proud to be a Equal Opportunity Employer/ Protected Veterans/Individuals with Disabilities.
#INDMI
Digital Federal Credit Union