Temporary Customer Solutions Support

Quantumclean And Chemtrace (Business Units Of UCT ) Hillsboro , OR 97123

Posted 4 months ago

Job Summary
The Customer Solutions Specialist Interacts with sales and operations to support the customer order process which includes pre-sale and post-sales service functions. This role provides administrative support to the Customer Solutions team.
Essential Duties and

  • Supports Contract Review to ensure all order details are accurate.
  • Releases orders in Orders Workbench
  • Uploads SIMI reports to Orders Workbench
  • Perform Orders Workbench review and maintenance
  • Prepare documents for Outside Processing of parts
  • Aligns with Operations to ensure orders will be processed per customers specification
  • Supports gathering information from Sales and Engineering to ensure the SRF is completed for all parts to be processed first time.
  • Follows up on customer orders working with Operations to meet plant lead times.
  • Prepares and provides data for customer order reports as requested
  • Constant communication with plant to align on order commitments.
  • Works with Operations to provide expedites when possible. Ensures orders are billed accurately for any expedites or change requests.
  • Manages NCRs and DMRs to close and move orders to invoicing.
  • FOI report transmittal and processing disposition
  • Maintains customer records by updating account information.
  • Follows up and coordinates customer issues to ensure resolution.
  • Supports financial accounts by processing customer adjustments
  • Supports gathering data for service reports.
  • Works weekends to support all Customer Solution activities.
  • May be required to work holidays per Manager scheduling.
  • Supports coverage for CSS staff on PTO, travel, etc. as required
  • Minimum high school diploma
  • Minimum 3 years customer service or service related experience.
  • Effective oral and written communication skills
  • Proficient in data entry; computer skills, Microsoft Word and Excel
  • Semiconductor industry experience a plus
  • Adaptable to change
  • Ability to work effectively with people from diverse backgrounds and different learning styles
  • Comfortable working on multiple projects simultaneously
  • Effective in fast paced work environment
Other Duties
  • Other duties as assigned.
  • Please note this job description is not designed to cover a full list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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Temporary Customer Solutions Support

Quantumclean And Chemtrace (Business Units Of UCT )