Summary of Work
The claims center offers an enjoyable working environment which allows you to apply your multitasking abilities. The claims centers hours of operation are Monday Friday 8am 5pm. Shifts may have the potential to be flexible within these parameters. This position offers you the opportunity to apply for internal only job postings within Job Service.
Assist incoming callers is the primary responsibility of the customer service representative position
Identify and resolve claimants/employers unemployment issues
Research unresolved issues utilizing various computer applications including internet based searches
Gather facts to assist in eligibility decision of unemployment claims
Research why benefit payments have not been issued to the claimant
Recognize, document and alert the supervisor of trends in incoming calls
Identify and suggest process improvements
Other duties as assigned
If you enjoy working in an environment that allows you to put your customer service skills to work by assisting claimants through a challenging time, then this job may be for you!
Requires a high school diploma or GED and four years of work experience performing administrative, customer, or employment service duties that involved providing information and assistance to customers. Work experience includes receiving and processing information and assisting customers helping resolve issues or satisfy inquiries. Related college-level coursework may be substituted for the work experience requirement on a year-for-year basis. Computer background is necessary due to the use of multiple computer programs.
The preferred applicant will have call center, claims processing, eligibility determinations and/or unemployment insurance experience and strong technical skills
All application material must be received on or before 11:59 p.m. on the closing date.
JSND does not provide sponsorships.
Applications will ONLY be accepted online through the ND PeopleSoft System.
In addition to the online application, applicants MUST upload the following documents
Cover letter (addressed to Human Resources Division);
Copy of their college transcript (if using to substitute for experience requirement); and
At least three business references with contact information.
Applications will be scored based on a 100-point job related personnel system.
Application materials should include information which clearly articulates how you (the applicant) meet the position's minimum qualifications and can perform the summary of work. It is very important to be thorough and detailed on all your application materials.
Applicants claiming ND veteran's preference must submit documentation proving their ND residency and eligibility under North Dakota Century Code 37-19.1 by uploading the following:
Veteran must upload a Form DD-214;
Disabled Veteran must upload a Form DD-214 and a current statement of disability from the Veterans Administration which is less than 1 year old;
Spouse of Disabled Veteran must upload a Form DD-214, a copy of the marriage certificate, and a current statement of disability from the Veterans Administration which is less than 1 year old; or
Spouse of a Deceased Veteran must upload a Form DD-214, a copy of the marriage certificate, and a copy of the veteran's death certificate.
For assistance, contact to following individuals in advance of the position closing date:
Jason Sutheimer, SPHR, SHRM-SCP at 701-328-2840 or firstname.lastname@example.org or Connie Johnson at 701-328-2151 or email@example.com for:
accommodation or assistance with the application or selection process; or
a complete Job Description Questionnaire.
Amy Bosch at 701-328-3352 or Shelley Tidaback at 701-328-2415 for:
questions regarding this position's duties or requirements.
TTY users may use Relay North Dakota at 711 or 1-800-366-6888.
Equal Employment Opportunity
The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex, genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.
As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. 23-12-10.
State Of North Dakota