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Temporary Customer Service Representative (Sdf Specialist)

Expired Job

Kirklands Brentwood , TN 37024

Posted 3 months ago

Overview

The Kirkland's Customer Service Representative will be responsible for providing customer service in support of company goals and initiatives. They will represent Kirkland's at the highest level and will be consistently promoting and maintaining customer loyalty while resolving customer service related issues and opportunities. The Customer Service Representative (SDF specialist) will communicate directly with Kirkland's dropship vendors and corporate associates to ensure customer satisfaction.

Responsibilities

  • Acts as a liaison between Customer Service and dropship vendors to provide customers with information in response to inquiries including, but not limited to: shipment tracking, missing or incorrect items, damaged/defective items, address changes, etc.

  • Places any necessary replacement orders with dropship vendors

  • Verifies dropship vendor inventory uploads to ensure availability of items on the website

  • Checks progress of outstanding orders against shipping SLA

  • Communicates relevant issues regarding "problem" sku's to the appropriate dropship buyer to review for further action

  • Accurately records information to be used by the operations assistant to assess vendor compliance and chargebacks

  • Follows up daily on all outstanding vendor communication

  • Assists Kirkland's stores with product searches as they relate to dropship items

  • Performs all other duties as assigned

Qualifications

  • College degree preferred; combination of education and experience may be considered

  • Proficient in Microsoft Office

  • Good organization and prioritizing skills

  • Positive Attitude

  • Problem Solver

  • Quick Thinker

  • Enthusiasm and Desire to Learn

  • Ability to sit at a computer for extended periods of time

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Temporary Customer Service Representative (Sdf Specialist)

Expired Job

Kirklands