Temporary Customer Service Rep I, RMV - Contact Center

State Of Massachusetts Quincy , MA 02170

Posted 1 week ago

Please be advised that the starting salary is $38,256.92. This is non-negotiable.

About MassDOT

At MassDOT, transportation is not about roads and bridges, or trains and buses it is about people. Our mission begins with customers - individuals, businesses, municipalities, and regional transit agencies.

We support programs and projects that deliver a high return on investment. We partner with municipalities, public agencies, and private sector businesses. MassDOT supports the economic, quality of life, and environmental goals of the Commonwealth.

Position Summary

Provides customer service as a Customer Service Representative.

Performs related duties such as booking road exams, citation payments and other clerical duties requiring a moderate degree of decision and general knowledge of the functions of the Registry of Motor Vehicles; performs related work as required.

Duties and Responsibilities

The incumbent of this position is responsible for performing the following duties:

Responsible for retaining, either by memory or use of agency information manuals and or computer software, all information pertaining to agency rules and regulations, policies, procedures and agency functions and branch location.

Ability to accurately and intelligently explain rules, regulations, policies, procedures and agency functions.

Answer incoming phone lines with the use of headset and desk top application in conjunction with an automatically distributor (ACD) to assist customers.

Use a desktop application with a RUMBA connection to a Knowledge Management and Policy Browser and customer fulfillment application.

Develop a thorough knowledge and use of the ALARS/ATLAS screens and their functions.

Perform a variety of credit card transactions.

Book road test for class A, B, C, D, M and competency applicants.

Service and handle various inter and intra complex questions with complete resolution for various title and registration transactions that we provide.

Provide citation information and limited suspensions resolution.

Provide Licensing information to customers.

Override transaction and processing.

Performs miscellaneous job related duties.

Please be advised this is a temporary position and the length of employment in this role is limited up to 12 months from the start date.

If you have any questions regarding this position, please contact Felis DePina, Human Resources, at 857-368-8516.

All job applications must be submitted online through MassCareers to be considered. If you need an accommodation to complete the application electronically, please contact the ADA Coordinator, Rita DiNunzio, at 857-368-8738.

Pre-Hire Process:

Upon a conditional offer of employment, applicants must agree to and successfully satisfy: (i) a comprehensive name-based and fingerprint-based background check of his/her state and federal criminal history records information from all U.S. states, the District of Columbia and certain U.S. Territories and from some foreign nations; (ii) an employment reference check, and (iii) a satisfactory review of his/her driving records to be eligible for this position.

Minimum Entrance Requirements:

Applicants must have at least (A) one year of full-time or equivalent part-time, experience in a position, the major duties of which included, cash handling and working directly with clients or customers; or experience providing information to clients, customers or the general public on services, procedures and requirements, which included entering or retrieving data using computer systems.

Applicants must agree to and successfully pass a background check of criminal justice information and satisfactory review of driving record to be eligible for this position.

Substitutions:

A Bachelor's degree may be substituted for the required experience.

Special Requirements:

Please note that this position may require the ability to travel to various MassDOT facilities across the Commonwealth.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.



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Temp Customer Service Rep I RMV Merit Rating Board

State Of Massachusetts

Posted 1 week ago

VIEW JOBS 3/9/2019 12:00:00 AM 2019-06-07T00:00 Please be advised that the starting salary is $38,256.92. This is non-negotiable. About MassDOT At MassDOT, transportation is not about roads and bridges, or trains and buses – it is about people. Our mission begins with customers - individuals, businesses, municipalities, and regional transit agencies. We support programs and projects that deliver a high return on investment. We partner with municipalities, public agencies, and private sector businesses. MassDOT supports the economic, quality of life, and environmental goals of the Commonwealth. Duties and Responsibilities Perform all operations of a personal computer; add traffic citation documents weekly to the automated motor vehicle violation file maintained on ATLAS with a 1% or less error rate. Inform the team leader when a citation containing a major criminal offense that is placed into the Board's Suspended Traffic Citation Files. Inform the team leader when a police department or court continuously submits citations with illegible, missing or incorrect information. Correct coding and data entry errors during the addition or update of a citation previously applied to the automated motor vehicle violation file. Report all problems and issues with the on-line screens maintained by the MRB and RMV to the team leader of the work unit. Complete all task requirements for special in-house citation research or error correction projects. File and pull batch envelopes completed in entry in the Merit Rating Board's Citation Filing System Works on special projects and other work assignments as determined by the team leader and/or Director by following verbal and written instructions in order to complete projects within specified timeframes. Please be advised thisis a temporary position and the lengthof employment in this role is limited up to 3 months from the start date. If you have any questions regardingthis position, please contact Felis DePina, Human Resources, at 857-368-8516. All job applications must besubmitted online through MassCareers to be considered. If you need anaccommodation to complete the application electronically, please contact theADA Coordinator, Rita DiNunzio, at 857-368-8738. This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days. Minimum Entrance Requirements: Applicants must have at least (A) one year of full-time or equivalent part-time, experience in a position, the major duties of which included, cash handling and working directly with clients or customers; or experience providing information to clients, customers or the general public on services, procedures and requirements, which included entering or retrieving data using computer systems. Applicants must agree to and successfully pass a background check of criminal justice information and satisfactory review of driving record to be eligible for this position. Substitutions: A Bachelor's degree may be substituted for the required experience. Special Requirements: Please note that this position may require the ability to travel to various MassDOT facilities across the Commonwealth. An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. For purposes of bargaining unit designation, Unit 1 is equivalent to MassDOT Unit A. State Of Massachusetts Quincy MA

Temporary Customer Service Rep I, RMV - Contact Center

State Of Massachusetts