Please be advised that the starting salary is $38,256.92. This is non-negotiable.
At MassDOT, transportation is not about roads and bridges, or trains and buses it is about people. Our mission begins with customers - individuals, businesses, municipalities, and regional transit agencies.
We support programs and projects that deliver a high return on investment. We partner with municipalities, public agencies, and private sector businesses. MassDOT supports the economic, quality of life, and environmental goals of the Commonwealth.
Provides customer service as a Customer Service Representative.
Performs related duties such as booking road exams, citation payments and other clerical duties requiring a moderate degree of decision and general knowledge of the functions of the Registry of Motor Vehicles; performs related work as required.
Duties and Responsibilities
The incumbent of this position is responsible for performing the following duties:
Responsible for retaining, either by memory or use of agency information manuals and or computer software, all information pertaining to agency rules and regulations, policies, procedures and agency functions and branch location.
Ability to accurately and intelligently explain rules, regulations, policies, procedures and agency functions.
Answer incoming phone lines with the use of headset and desk top application in conjunction with an automatically distributor (ACD) to assist customers.
Use a desktop application with a RUMBA connection to a Knowledge Management and Policy Browser and customer fulfillment application.
Develop a thorough knowledge and use of the ALARS/ATLAS screens and their functions.
Perform a variety of credit card transactions.
Book road test for class A, B, C, D, M and competency applicants.
Service and handle various inter and intra complex questions with complete resolution for various title and registration transactions that we provide.
Provide citation information and limited suspensions resolution.
Provide Licensing information to customers.
Override transaction and processing.
Performs miscellaneous job related duties.
Please be advised this is a temporary position and the length of employment in this role is limited up to 12 months from the start date.
If you have any questions regarding this position, please contact Felis DePina, Human Resources, at 857-368-8516.
All job applications must be submitted online through MassCareers to be considered. If you need an accommodation to complete the application electronically, please contact the ADA Coordinator, Rita DiNunzio, at 857-368-8738.
Upon a conditional offer of employment, applicants must agree to and successfully satisfy: (i) a comprehensive name-based and fingerprint-based background check of his/her state and federal criminal history records information from all U.S. states, the District of Columbia and certain U.S. Territories and from some foreign nations; (ii) an employment reference check, and (iii) a satisfactory review of his/her driving records to be eligible for this position.
Minimum Entrance Requirements:
Applicants must have at least (A) one year of full-time or equivalent part-time, experience in a position, the major duties of which included, cash handling and working directly with clients or customers; or experience providing information to clients, customers or the general public on services, procedures and requirements, which included entering or retrieving data using computer systems.
Applicants must agree to and successfully pass a background check of criminal justice information and satisfactory review of driving record to be eligible for this position.
A Bachelor's degree may be substituted for the required experience.
Please note that this position may require the ability to travel to various MassDOT facilities across the Commonwealth.
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
State Of Massachusetts