Temporary Clinical Integration Associate

Martin's Point Health Care Portland , ME 04101

Posted 2 months ago

Join Martin's Point Health Care - an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond. As a joined force of "people caring for people," Martin's Point employees are on a mission to transform our health care system while creating a healthier community. Martin's Point employees enjoy an organizational culture of trust and respect, where our values - taking care of ourselves and others, continuous learning, helping each other, and having fun - are brought to life every day. Join us and find out for yourself why Martin's Point has been certified as a "Great Place to Work" since 2015.

Position Summary

Job Description

Position Summary:The Clinical Integration Associate member is responsible for focused outreach efforts via phone, letter and fax to maximize the capture of clinical quality opportunities across locations including any necessary chart audit or scrub efforts required to verify correct attribution of patients to payers.

Key Outcomes:

  • Completes targeted patient outreach in a timely fashion with excellent internal and external customer service

  • Maintains meticulous records of outreach efforts including but not limited to: numbers of daily/weekly contacts, conversion rates of outreach to scheduled visits, numbers of clinical quality gaps addressed per contact

  • Produces accurate and timely chart scrub reporting in support of contract true up periods

  • Engages in active visual management related to assigned work

  • Serves as a resource for trialing customer facing scripting

  • Provides continuity and stability to patient outreach efforts

  • Able to appropriately identify customer feedback requiring quality of care incident reporting and complete same


  • HS Diploma or equivalent required; College (AD or Bachelor's degree) preferred

  • 3+ years experience working in an administrative and/or customer service oriented environment.

  • Experience in a medical environment with patient registration, billing, insurance processing or appointment scheduling preferred.

Skills/Knowledge/Competencies (Behaviors):

  • Ability to function independently and professionally

  • Knowledge of medical terminology preferred

  • Basic knowledge of current healthcare benefits and managed care insurance plans, preferred

  • Familiarity with electronic health record navigation preferred

  • Windows Based Computer skills: data entry and word processing ability

  • Demonstrated telephone etiquette and positive interpersonal skills

  • Ability to handle difficult conversations with patients and internal customers

  • Ability to multitask among phone and face to face despite frequent interruptions

  • Excellent organizational skills

  • Ability to analyze and problem solve

  • Detailed oriented and excellent follow through skills

  • Ability to work with a variety of customers ranging from patients, internal customers: medical staff and other departments, able to collaborate with peers

  • Must be able to work flexible hours which may include weekends, evenings and holidays.

We are an equal opportunity/affirmative action employer.

Do you have a question about careers at Martin's Point Health Care? Contact us at: jobinquiries@martinspoint.org

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Associate Temporary


Posted 2 months ago

VIEW JOBS 10/16/2020 12:00:00 AM 2021-01-14T00:00 * Models and delivers a distinctive and delightful customer experience. * Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience * Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. * Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. * Implements Company asset protection procedures to identify and minimize profit loss. * Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). * Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. * Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. * Has working knowledge of store systems and store equipment. * Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. * Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). * Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. * Complies with all company policies and procedures; maintains respectful relationships with coworkers. * Completes special assignments and other tasks as assigned. Training & Personal Development * Attends training and completes PPLs requested by Manager or assigned by corporate. Basic Qualifications * Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) * Requires willingness to work flexible schedule, including evenings and weekend hours. Preferred Qualifications * Prefer six months of experience in a retail environment. * Prefer to have prior work experience with Walgreens. An Equal Opportunity Employer, including disability/veterans. Walgreens Portland ME

Temporary Clinical Integration Associate

Martin's Point Health Care