Temporary Classified, Bilingual Administrative Assistant II

Job Description

This position is responsible for carrying out Administrative Assistant II duties in the Enrollment Services Call Center. This position is for a Spanish/English speaker. This is a temporary part-time hourly assignment, not to exceed 28 hours per week, maximum 9-month assignment. This position is located at the Centennial Campus, 5675 S. Academy Blvd. Colorado Springs, CO 80906.

The pay range is $18.23 per hour, not to exceed 28 hours per week. This is a temporary part-time hourly assignment, not to exceed nine months total.

Minimum Qualifications

• Completed high school diploma or GED.

• Twelve months of call center experience.

• Twelve months of higher education experience.

• Bilingual in Spanish and English.

Preferred Qualifications:

• Additional years of experience in an occupational field related to the work assigned to the position.

Salary:

$18.23 per hour. Applications accepted until position is filled.

Note:

Prior submission of application materials will not be considered.

Duties & Responsibilities

• This position works primarily in the Enrollment Services Call Center to provide customer service to new and current students with all enrollment related processes, procedures, and information.

• Based on the number of questions and possible answers provided on the application for admission related to residency classification, this position must be knowledgeable with all state and institutional residency policies/guidelines.

• In order to provide students with a comprehensive enrollment process, this position will assist students with every aspect of enrollment: from admission through registration.

General Duties, Knowledge, Skills, Abilities

• Cultural competence and demonstrated evidence, understanding, and commitment to the concepts of diversity, multiculturalism, and their application in the workplace.

• Ability to provide high-level customer service with individuals and groups in-person, over the phone, via email, and via text-message.

• Demonstrated oral and written communication skills, interpersonal and organizational skills, and public speaking and presentation skills.

• Knowledge of college processes, academic programs, and relevant state and federal policies and regulations.

This job description reflects Pikes Peak State College's best effort to describe the essential duties and qualifications of the job. It is not an exhaustive statement of all the duties, responsibilities or qualifications of the job. This document is not intended to exclude an opportunity for modifications consistent with providing reasonable accommodation.

EEO Statement: Pikes Peak State College is an Equal Employment Opportunity/Americans with Disabilities Act institution. We value diversity, strive for a more unified campus where all people are valued, treated fairly, and possess a sense of belonging. Pikes Peak State College encourages minorities, women, veterans and persons with disabilities to apply.