Temp Helpdesk Administrator

Thank you for your interest in Korry Electronics!

Our company culture is focused around ownership, transparency, process improvement and trust & respect. We are looking for talented people (like you!) to lead our business to the next level while giving you the opportunity to develop your own career.

We have been at the forefront of the aviation industry since the beginning, creating the first lighted cockpit controls for the military and commercial aircraft industry. The Korry product team continues this tradition as it develops the crew station of the future, providing state-of-the-art switches, cockpit controls, high-performance displays, and night-vision filters. We are passionate about what we do. For more information, please visit www.korry.com.

Join the Korry team and find out why this is such a great place to spend your career!

What You Will Do:

As our Helpdesk Support Technician, you will support our onsite employees to make sure that they can use their technology easily and efficiently.

Primary Responsibilities:

• Build, stage, and deploy new and upgraded technology including complex windows-based desktops and laptops.

• Respond to incoming helpdesk requests from our helpdesk application, telephone, walk-up or email systems.

• Diagnose and resolve issues identifying and/or analyzing hardware, software, and system issues.

• Install, configure, and upgrade desktop and enterprise software, creating and updating documentation as needed.

• Record, track and document the helpdesk problem solving process.

• Make sure that desktop computers interconnect seamlessly with diverse systems, including associated validation systems, file servers, email servers, application servers, and administrative systems.

• Follow up to resolve OS problems and provide direct user support for all of our team members by responding to inquiries, troubleshooting and solving problems for all supported hardware and software.

• Escalate problems to the appropriately experienced team member.

• Partner with your team to make sure that our employees receive timely, top-quality support.

• Influence users regarding current and potential IT issues. Research and analyze the effect and results of IT problems.

Education

• Desired: bachelor's degree in computer technology, IS operations or related field.

Experience:

• Minimum 2 years' experience with business operations or desktop services OR the equivalent combination of education and experience.

Specialized Skills and Abilities:

• High level of computer literacy with PC operating systems, printers, peripherals, spreadsheets, word processing and database software.

• Expertise with Microsoft operating systems.

• Ability to communicate clearly in English.

• A strong customer service focus, patience and the ability to explain IT concepts in layman's terms.

Salary Range: Please note the typical hiring range is $25.00 - $30.00 Hourly . Job offers within the range are based on significant job qualifications and pay equity.

Where We Work:

Our headquarters, a 216,000 square foot facility, is located in Everett, Washington. Everett is a great place to live and work; just 30 miles north of Seattle. This thriving community is an aerospace hub! The city, and nearby cities of Mukilteo and Snohomish, offer excellent public schools, fabulous parks, beaches, and safe streets. You can dip your toes in salt water and ski down a mountain all in the same day. Nature is truly right outside your door.

Benefits Package Details for Regular Full-time Employees:

• Comprehensive Medical, Dental and Vision

• Health Savings Account (HSA) with generous company contribution

• Flexible Spending Accounts (FSA)

• 401(k) matching

• 12 paid holidays (including a holiday shutdown week)

• Minimum of three weeks paid time off plus one week paid sick time to start

• Tuition reimbursement

• Parental leave

• Short term and long term disability

• Life insurance

• Accidental death & dismemberment insurance

• Long-term care plan options

• Prescription safety shoe & glasses benefit

• Vanpool subsidy

• Recognition awards

• Employee referral bonuses

• EAP (Employee Assistance Program)

Eligible candidates must be authorized to work in the U.S.

This position requires access to export control information. To conform to US Export Control regulations, applicant should be eligible for any required authorizations from the US Government.