Teller - Wisconsin Rapids

Associated Bank Wisconsin Rapids , WI 54495

Posted 2 weeks ago

Equal Opportunity Employer

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential.

We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability who need assistance applying for a position with Associated Bank are asked to email: colleaguecare@AssociatedBank.com or call: (800) 878-3282.

JOB SUMMARY

Provide our customers with fast, friendly customer service by always adhering to common courtesies with every customer. Efficiently and accurately process customer transactions while adhering to all required policies and procedures. Higher performing tellers also support the sales process in the branch by identifying customer needs, promoting current offers and referring customers to other colleagues for assistance with financial solutions.

As a valued colleague of Associated Bank you play a critical role in delivering an exceptional customer experience during every interaction. Expectations for this position require the ongoing focus on building solid and long lasting relationships by engaging all customers in a positive manner.

Colleagues should provide customers a positive experience that includes undivided attention, straightforward and knowledgeable service and insure that the customer's best interests are our number one priority. Consistency around customer experience guidelines is key and expected from all of our colleagues. Our goal is to simplify the customer experience and deliver outstanding service to every customer, every time.

KEY RESULT AREAS

Customer Service (50%)

Operational/Procedural Activities (40%)

Referrals (10%)

JOB ACCOUNTABILITIES
1.Attract and retain customer relationships by extending a warm welcome and common courtesies to every customer and by providing accurate and timely service, which includes, but is not limited to, cashing checks, accepting deposits and withdrawals, handling loan and credit card payments, dispensing monetary instruments and bonds, within established guidelines to ensure an excellent customer experience at every point of contact.
2.Balance and proves cash daily to maintain accurate transactions processed. Identifies payees and verifies signatures and endorsements, remains up-to-date on all security procedures.
3.Answers telephone inquiries and provides information in accordance with company policies, while delivering a exceptional customer experience.
4.Protect the Bank's financial interests by complying with internal and external policies, procedures, and regulations.
5.Learn the bank's products and services to retain and enhance customer account relationships. Identify opportunities to resolve customer needs and refer the customer to Bank Colleagues who can help meet their needs. Share product and service promotions and new opportunities with our customers.
6.Support and service fellow colleagues within and outside of the banking office by adhering to the company's vision and values.
7.Perform office and administrative duties such as: requisitioning supplies.
8.Service the ATM machines, safe deposit area, vault and night drop, as assigned.
9.In offices with Safe Deposit functions: monitor access to safe deposit boxes, open new safe deposit accounts, maintain lease agreements, and answer any questions to ensure client satisfaction and safety.



icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
PartTime Retail Merchandiser Wisconsin Rapids WI

Anderson Merchandisers

Posted 5 days ago

VIEW JOBS 3/18/2019 12:00:00 AM 2019-06-16T00:00 Sales Merchandiser About Anderson Merchandisers We've been around for 100 years and became the nation's largest merchandiser of entertainment products. We now represent many different clients in multiple retail chains. We pride ourselves on an unparalleled ability to deliver best-in-class in-store execution to increase our client's and retailer's sales. We are a family company in more than just name. At Anderson Merchandisers, your success is our success. Simply put, we are who you are. Some of our biggest business-building ideas have come directly from our associates. When it comes down to it, it is our people who make our company great. SUMMARY: The Sales Merchandiser position is responsible for the execution of Anderson Merchandisers standards to drive sales and meet retailer and client expectations This position is under the supervision of the District Sales Manager but daily communication and follow-up with the Territory Sales Lead is expected. IND-123 DUTIES and RESPONSIBILITIES, include but are not limited to the following: * Build rapport through daily communication with store associates and management. * Educate customers and store personnel on the features and benefits of our client's brands and product lines. * Execute all required tasks, projects, resets, displays with accuracy, by following all provided instructions. * Maintain the accuracy and quality of work our Company prides itself on. * Merchandising and execution of all assigned projects with required quality and accuracy to maintain account aesthetics and consistently deliver above average project execution compliance. * Have detailed knowledge of all company policies. * Communicate to the Territory Sales Lead on a daily basis as to all activities accomplished as well as any sales opportunities and make Territory Sales Lead and District Sales Manager aware of success or potential barriers reporting specific requests, needs, and sales opportunities. * Knowledgeable, detailed understanding and consistent use of all available functions of handheld device. * Maintain company, client and retailer confidentiality. COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position: * Problem solving - the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality. * Interpersonal skills - the individual maintains confidentiality, remains open to others' ideas, and exhibits willingness to try new things. * Oral communication - the individual speaks clearly and persuasively in positive or negative situations. * Written communication - the individual edits work for spelling and grammar, presents numerical data effectively, and is able to read and interpret written information. * Quality control - the individual demonstrates accuracy and thoroughness and monitors their own work to ensure quality. * Planning/organizing - the individual prioritizes and plans work activities and uses time efficiently. * Adaptability - the individual adapts to changes in the work environment, manages competing demands, and is able to deal with frequent change, delays or unexpected events. * Dependability - the individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve. * Sense of urgency – individual must possess the ability to prioritize effectively and with a strong sense of urgency. They must also respond/react quickly to any specific requests. * Integrity - the individual acts in such a way that instills trust from management, other associates, as well as customers. Acts with honesty while assisting customers, processing transactions, handling money, and confidential information. * Teamwork - the individual has the ability to work with others including partners, vendors and customers in a positive manner. They understand others' roles and empower one another to take responsibility to be a successful team. Demonstrates a collaborative interaction with peers to reach a common goal. REQUIREMENTS AND QUALIFICATIONS, including but not limited to the following: * Must be able to lift objects and product up to a maximum of 50 lbs with frequent lifting and/or carrying of objects/products up to 35 lbs., in addition the ability to lift heavy objects up to 100 lbs with assistance from another associate. * Work could be performed while sitting, standing or walking. * Work performed will entail fine manipulation of hands and/or fingers, bending, twisting, squatting, and climbing, as well as upper and lower body mobility. * Work flexible shifts (am or pm) based on store requirements and needs including a minimum of one 4-hour weekend shift based on store requirements. * High School diploma or equivalency certification required. * Valid driver's license is required as travel to additional locations may be necessary. * Automobile liability insurance is required to be maintained. * Must have access to a computer, internet access, printing capabilities, and e-mail. * Access to webcam preferred. * Customer service or sales experience preferred. * IND-123 Retail Execution West LLCSales Anderson Merchandisers Wisconsin Rapids WI

Teller - Wisconsin Rapids

Associated Bank