Teller Supervisor I - New London

Associated Bank New London , WI 54961

Posted 3 weeks ago

Equal Opportunity Employer

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential.

We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability who need assistance applying for a position with Associated Bank are asked to email: or call: (800) 878-3282.


Responsible for expanding and deepening customer relationships by identifying customers' needs comprehensively and matching their needs with selections and resources within the colleague's assigned business line and across all business lines of Associated Bank.

As a valued colleague of Associated Bank you play a critical role in delivering an exceptional customer experience during every interaction. Expectations for this position require the ongoing focus on building solid and long lasting relationships by engaging all customers in a positive manner.

Colleagues should provide customers a positive experience that includes undivided attention, straightforward and knowledgeable service and insure that the customer's best interests are our number one priority. Consistency around customer experience guidelines is key and expected from all of our colleagues. Our goal is to simplify the customer experience and deliver outstanding service to every customer, every time.

Responsible for ensuring our customers receive fast, friendly service and that common courtesies are extended to every customer. Directs the day to day operational activities of the teller area, directly supervises tellers to ensure each customer's experience is positive and memorable, trains staff on operational issues, is knowledgeable of policies and procedures, makes judgment decisions and coaches for referrals.

Responsible for expanding and deepening customer relationships by identifying customers' needs comprehensively and matching their needs with selections and resources within the colleague's assigned business line and across all business lines of Associated Bank and coaching the teller team to do the same. The Teller Supervisor, in coordination with the Branch Manager is responsible for the operational integrity of the retail office. Also, may be called on to oversee the office in the Bank Manager's absence, where there isn't an Assistant Manager.

Operates in full compliance with internal policies and procedures as well as applicable regulations and laws, including but not limited to Bank Secrecy Act/Anti-Money Laundering requirements. Responsible to report any procedure or process that doesn't meet regulatory requirements including fraud, whether suspected or confirmed, to management. This reporting can be done directly to any member of management, including Human Resources or Corporate Security, or can be reported through Associated's anonymous Ethics Hotline.


Operational/Procedural/Administrative (45%)

Customer Service (25%)

Training, Coaching, Mentoring/Retaining (20%)

Referrals (10%)

1.Supervises Teller staff. Directs the day to day operations activities of the Teller area including: teller balancing, ordering cash, cash vault balancing, scheduling teller staff, ordering supplies, and completing daily and monthly reports, ensuring an excellent customer experience at every point of contact.
2.Participates in the interview and selection process, coaches, trains, develops, evaluates and and provides feedback to Tellers.
3.Performs periodic cash counts of Teller windows and cash vault.
4.Provides technical guidance and training to Tellers on operating procedures, monitors regulatory and compliance changes, and takes appropriate actions; ensures compliance with outside regulations and corporate Standard Operating Procedures.
5.Remain knowledgeable and conduct procedures relating to office security, including but not limited to: Security procedures, Monthly Audit Checklist requirements, security equipment testing, office security training, and surprise cash audits. Acts as a key security agent within the office. Makes security, check acceptance, and exception judgment calls in a manner that will protect Associated, our customers and colleagues against loss or fraud.
6.Maintain procedural proficiency in all products and services offered at the office. On a limited basis, may be called on to sell new accounts by gathering information about customer needs and recommending solutions to resolve customer needs. Requires understanding of sales, products, benefits, account ownership, forms and procedures. Assists customers in servicing issues. .
7.Supports the attainment of branch goals by coaching and motivating Tellers in indentifying opportunities to deepen customer relationships. Responsible for individual referrals and coaching the team in recognizing customer needs by leading by example. Participates in skill builder, branch huddles and other training sessions as directed.
8.Operates a teller window as needed.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Certified Registered Nurse Anesthetist (Crna) New London


Posted 3 days ago

VIEW JOBS 4/17/2019 12:00:00 AM 2019-07-16T00:00 Certified Registered Nurse Anesthetist (CRNA) - New London ThedaCare Medical Center-New London is seeking a qualified Certified Registered Nurse Anesthetist to join our established practice: * Enjoy working in close collaboration with two other full time CRNAs, in a independent practice model * Feel respected and appreciated by our experienced surgeons and competent and friendly medical staff * Attractive schedule working 2 weeks on/1 week off (16 workdays per month) * Call from home, 1:3 First Call, no second call (10 call days per month) * Cases range from General Surgery, Ortho, Urology, OB, Opthalmology (cataracts) * Gain personal and professional satisfaction from making a contribution to our rural Wisconsin communities that are served by our critical-access hospitals * Generous Compensation package includes malpractice, short & long term disability, CME/technology stipend, health/dental/vision insurance and a 403b retriement account with employer match Hospital Overview ThedaCare Medical Center-New London is a 25-bed Critical Access Hospital, which provides general acute care to New London and nearby rural communities in Outagamie and Waupaca counties. * Family Birth Care provides a warm and welcoming experience for expectant parents, including whirlpool tubs, a roof-top garden, and additional sleeping accommodations for those supporting mom and baby. * Chemotherapy Treatment available in a comfortable setting close to home, which includes fully reclining chairs, spacious public and private treatment areas, and plenty of room for loved ones. * Transitional Care unit available to meet the needs of patients who no longer require inpatient care, but are not ready to go home. * Outpatient Surgery, which includes 10 prep and recovery rooms. Many specialists from the Fox Cities travel to New London to provide surgical treatment close to home for patients. * Outpatient Unit with additional private rooms for patients needing wound care, IV infusion therapy, and blood transfusions * 24-Hour Emergency Care - Board Certified Emergency Medicine Staff available 24/7, with close connections to ThedaStar in the event of a transfer to a higher level care facility is necessary. Community Overview New London, a community of 7,200, is located in Northeastern Wisconsin, a paradise for outdoor enthusiasts and city dwellers alike. The community is located in Waupaca County, which has a population of nearly 52,000. New London is a friendly, caring, and progressive community with tree lined streets, well-kept homes, and thriving businesses. The hospital has been ranked among the top 100 in the nation, and the school system is recognized as one of the finest in Wisconsin. New London offers so much for outdoor enthusiasts. The community is surrounded by a year-round scenic paradise for boating, canoeing, rafting, tubing, hiking, biking, golfing, fishing, snowmobiling, and hunting. There are two rivers within the city limits, as well as 900 acres of parks, trails and recreational facilities in the city and surrounding areas. Especially popular is the beautiful Wolf River, which offers world-class canoeing, tubing, and whitewater rafting. New London is a solid community with a rich history and a strong industrial base that has kept median incomes on the rise. The stable government is backed by a skilled staff of professional administrators, who have annually reduced the tax rate and created opportunities for new business and manufacturers. New London offers the best of small town life and the variety of the big cities. Waupaca County is well known as a great place to vacation during the summer. However, the world has been slow to discover that spending time here during the other three seasons can be just as enjoyable. There are over 200 lakes, 75 rivers and 35 trout streams for the outdoor enthusiast. Other activities include hiking, biking, hunting, golf, specialty shopping, performing arts, and more. Airport Appleton International Airport located in Appleton, and Austin Straubel Airport in Green Bay offer modern facilities and convenient access to all the Midwest hubs. A few additional airport hubs in the region are Central Wisconsin Airport in Mosinee, General Mitchell International Airport in Milwaukee, and Dane County Regional Airport in Madison. Location Modern divided highways systems provide quick, easy access to larger metropolitan areas: * Distance to Appleton: 25 miles * Distance to Green Bay: 40 miles * Distance to Milwaukee: 115 miles * Distance to Madison: 115 miles * Distance to Chicago, IL: 200 miles * Distance to Minneapolis, MN: 250 miles Contact Information Contact: Jodi Heim Phone: 920-735-7255 Fax: E-mail: Click here to e-mail. * When making contact with the person who posted this opportunity, please tell them you saw their posting on PracticeMatch. CRNANLJH Apply Now Run New Search * Share this job: * * * This site is only intended for job seekers to contact the organizations posting jobs. Use of this site for solicitation and other unintended purposes is prohibited. Not a Member? Create my Free Account Upcoming Career Fairs 24 Jul PracticeMatch Career Fair Kansas City, MO Wednesday, July 24, 2019 | 5:00 pm to 8:00 pm Kansas City Marriott Downtown200 W 12th St Kansas City, MO 64105 | email us Please join us for a Career Fair in Kansas City. Complimentary dinner & drinks will be provided and significant others are welcome. register 8 Aug PracticeMatch Career Fair Los Angeles, CA Thursday, August 8, 2019 | 5:00 pm to 8:00 pm InterContinental Los Angeles Century City2151 Avenue of the Stars Los Angeles, CA 90067 | email us Please join us for a Career Fair in Los Angeles. Complimentary dinner & drinks will be provided and significant others are welcome. register See More Career Fairs Advertisement Matching physicians and employers Join 360,000+ physicians who trust PracticeMatch for their next opportunity. * About Us * Careers * Press Releases * Preferred Partners * Privacy Policy * User Agreement * Site Map Thedacare New London WI

Teller Supervisor I - New London

Associated Bank