Teller Supervisor

If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.

This position is located at our Billings, MT Shiloh branch.

What's Important to You

We know your career is just one aspect of a meaningful, complex, and demanding life. That's why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

• Generous Paid Time Off (PTO) in addition to paid federal holidays.

• Child Care Assistance Program for eligible dependent(s).

• Exercise reimbursement program for employees.

• The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.

We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate.

SUMMARY

Responsible for daily teller transactions in both the lobby and drive-up locations of the branch. Responsible for the delivery of outstanding customer service and for developing and maintaining client relationships by recognizing referral opportunities for additional Retail products and other lines of business. This is an advanced position and employee has prior teller or cash handling experience of 3 years or more.

ESSENTIAL DUTIES & RESPONSIBILITIES include the following: other duties may be assigned.

• Process expected number of teller transactions or more daily using our current teller platform.

• Transactions include processing deposits, loan payments, mortgage payments, credit card payments, escrow payment, cash advances, check cashing, official check purchases, gift card sales, travel card sales, proof transactions, and the buying or selling of foreign currency.

• Responsible for the selection, placement, performance, development, promotion, and termination of branch employees in collaboration with Teller Hub Manager or appropriate senior level manager.

• Responsible for the effective use of 360View including Activities, Incidents and Referrals to business partners. Referrals to other lines of business include Retail, Commercial, Payment services, Treasury, Wealth management and Home Loan departments.

• Follows all proper check and cash handling standards. Meets or exceeds bank cash balancing standards.

• Demonstrates compliance with all bank regulations for assigned job functions and applies that to designated job responsibilities.

• Keeps up to date on regulation changes; follows all bank policies, procedures, and completes all required annual or job-specific training.

• Coach and mentor branch employees in learning the skills required for their level of role.

• Responsible for positive community relations in the branch market area to foster One First Interstate in the community.

• Embraces First Interstate Bank vision, mission and values.

SUPERVISORY RESPONSIBILITIES

This position will have supervisory responsibilities in retail branches.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION &/or EXPERIENCE

High School diploma or general education degree (GED) and three plus (3+) years related experience and/or training required; experience in a retail environment and/or cash handling experience preferred.

OTHER SKILLS & ABILITIES

Attention to detail including verbal and written instructions; maintain confidentiality; effective use of tact and diplomacy as it relates to clients and co-workers; working knowledge and use of a personal computer, Word/Excel software programs and strong 10-key skills preferred.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organizations.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to talk, hear, stand, walk & use hands to finger, handle, or feel. The employee frequently is required to sit. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.