Teller Supervisor

Consistently deliver Legendary Service by promptly and professionally greeting customers in-person and by phone and facilitating a welcoming and customer-focused environment.

Accurately and efficiently process and record transactions for Bank customers including cashing checks, accepting deposits and withdrawals, processing loan payments, and conducting money transfers.

Understand and comply with loss control measures by maintaining cash drawer within prescribed limits.

Verify and balance cash drawer daily. Assist in identifying cash offages.

Engage with customers by exploring their needs and offering Bank products and/or services that are in the best interest of the customer. Recognize and identify cross-selling opportunities and refer customers to the appropriate business unit for additional products and services.

Respond to customer inquiries and concerns and resolve problems or discrepancies with customer accounts.

Demonstrate sound risk management in decision making, including displaying solid knowledge of guidelines for fraud prevention and robbery.

Actively contribute to meeting branch business goals, as well as individual sales and customer service goals, by attending sales training and meetings and incorporating sales program initiatives.

Acquire and maintain thorough knowledge and understanding of compliance and regulatory issues relating to teller and customer service areas (e.g., Bank Secrecy Act, Regulation CC, E, DD, P, OFAC, etc.) evidenced by appropriate application of these regulations in day-to-day operations.

Supervisory Responsibilities

Train new Tellers and provide ongoing training and coaching to existing Teller staff related to balancing, transaction errors, customer service, operations/compliance issues, attendance, company values, and teamwork. Identify areas where additional coaching and training are needed and ensure appropriate coaching and/or training is provided.

Assign duties and work schedules to ensure efficient functioning of the department.

Conduct complex teller transactions and answer difficult customer questions.

Review and approve Teller transactions within established approval limits.

Assist Tellers in locating cash discrepancies.

Provide leadership in the achievement of branch and individual sales goals. Conduct daily huddles with Teller staff and assist Retail Branch Manager with weekly sales meetings.

May be involved with the recruitment and selection of qualified Tellers and performance reviews, discipline, promotion, transfers, and termination of staff when appropriate.