Teller Supervisor

Central Bancompany Tulsa , OK 74120

Posted 3 months ago

Supervisory Duties:

Conduct daily huddles with Teller Staff and assist Branch Manager with weekly Sales Meetings

Provide ongoing training and coaching to existing teller staff. Provide feedback on tellers' job performance at least monthly regarding balancing, transaction errors, customer service, attendance, company values, and teamwork.

Provide training and assistance to tellers regarding Monetary Sales Logs, Currency Transaction Reports, and Suspicious Activity Reports.

Maintain branch cash vault, ensuring an adequate cash supply within approved limits. Monitor and reorder teller supplies as needed.

Ensure adequate staffing and schedule adjustments to cover Saturdays, vacations, and illnesses.

Client Servicing and Referrals:

Provides quality, personalized service using the customer's name, greetings, and closings to ensure customer satisfaction; follows our Legendary Service Standards and the teller sales and referral model.

Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records.

Cashes checks and processes withdrawals in accordance with financial institution procedures; pays out money after verification of signatures and customer balances.

Accepts and processes loan payments and generates customer receipts.

Processes currency and coin orders.

Redeems U.S. Savings Bonds.

Places holds on accounts for uncollected funds.

Orders daily supply of cash for drawer.

Completes Currency Transaction Reports, Monetary Sales Logs, and Suspicious Activity Reports as necessary to comply with the Bank Secrecy Act.

Balances currency, coin, and checks in the cash drawer at the end of the shift and compares totaled amounts to computer generated totals.

Explains, promotes, and sells products and services such as money orders, traveler's checks, and cashier's checks.

Recognizes and identifies opportunities and refers customers to the appropriate area of the Bank for additional bank products and services.

Takes personal responsibility for removing obstacles to sales/referrals and service; revises approach and technique as necessary.

Tracks and submits referrals through the iStep system.

Answers the telephone and provides telephone customer service.

Training and Development:

Attends and participates in daily sales meetings, weekly branch sales team and/or teller meetings, individual monthly coaching sessions with the Teller Supervisor, monthly branch teller meetings, and quarterly all-Teller meeting with the Branch Manager.

Attends iStep and teller referral training and makes referrals according to the Bank's referral standards.

Maintains an average level of financial services knowledge by participating in in-house and external training.

Supervisory Duties:

Conduct daily huddles with Teller Staff and assist Branch Manager with weekly Sales Meetings

Provide ongoing training and coaching to existing teller staff. Provide feedback on tellers' job performance at least monthly regarding balancing, transaction errors, customer service, attendance, company values, and teamwork.

Provide training and assistance to tellers regarding Monetary Sales Logs, Currency Transaction Reports, and Suspicious Activity Reports.

Maintain branch cash vault, ensuring an adequate cash supply within approved limits. Monitor and reorder teller supplies as needed.

Ensure adequate staffing and schedule adjustments to cover Saturdays, vacations, and illnesses.

Client Servicing and Referrals:

Provides quality, personalized service using the customer's name, greetings, and closings to ensure customer satisfaction; follows our Legendary Service Standards and the teller sales and referral model.

Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records.

Cashes checks and processes withdrawals in accordance with financial institution procedures; pays out money after verification of signatures and customer balances.

Accepts and processes loan payments and generates customer receipts.

Processes currency and coin orders.

Redeems U.S. Savings Bonds.

Places holds on accounts for uncollected funds.

Orders daily supply of cash for drawer.

Completes Currency Transaction Reports, Monetary Sales Logs, and Suspicious Activity Reports as necessary to comply with the Bank Secrecy Act.

Balances currency, coin, and checks in the cash drawer at the end of the shift and compares totaled amounts to computer generated totals.

Explains, promotes, and sells products and services such as money orders, traveler's checks, and cashier's checks.

Recognizes and identifies opportunities and refers customers to the appropriate area of the Bank for additional bank products and services.

Takes personal responsibility for removing obstacles to sales/referrals and service; revises approach and technique as necessary.

Tracks and submits referrals through the iStep system.

Answers the telephone and provides telephone customer service.

Training and Development:

Attends and participates in daily sales meetings, weekly branch sales team and/or teller meetings, individual monthly coaching sessions with the Teller Supervisor, monthly branch teller meetings, and quarterly all-Teller meeting with the Branch Manager.

Attends iStep and teller referral training and makes referrals according to the Bank's referral standards.

Maintains an average level of financial services knowledge by participating in in-house and external training.


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Teller Supervisor

Central Bancompany