Teller

Seacoast National Bank Stuart , FL 34994

Posted 2 months ago

Since opening our doors in 1926, Seacoast Bank has embraced a visionary approach to the future while remaining true to our local roots and family values. Based in Stuart, we are one of the largest publicly traded banks headquartered in Florida.

We believe that our greatest assets will always be our people - local bankers who are knowledgeable about the communities we serve and dedicated to providing an exceptional customer experience.

We offer exciting and challenging opportunities in an environment that supports diversity, enabling associates across the organization a greater sense of empowerment to create change for the better. This is evident in our American Banker "Best Banks to Work For" and "Best Places to Work for LGBT Equality" by the Human Rights Campaign designations.

JOB SUMMARY:

This position processes customer transactions for a variety of routine to more complex financial transactions including but not limited to check cashing, account withdrawals and deposits. Responsible to balance cash drawers, assist customers with product line information and provide a quality customer experience. Identifies and refers sales opportunities to appropriate bank personnel to meet individual and department goals in order to support the organization's goals & values. Consistently gains the confidence and trust of others through honesty, integrity, and authenticity.

QUALIFICATIONS:

  • High School diploma or equivalent required.

  • Minimum of 6 months cash handling experience required.

  • Minimum of 6 months previous experience in retail sales and/or financial services experience preferred.

  • Flexible schedule required with ability to work during of operations, including weekends and occasional non-bank operational hours.

  • Demonstrate excellent communication (written and verbal) and interpersonal skills.

  • Able to work independently and exercise a high degree of initiative.

  • PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.

ESSENTIAL JOB FUNCTIONS:

Relationship Building

  • Exhibit consistent relationship building including, but not limited to:

  • Prepare for various customer interactions

  • Build rapport

  • Effectively utilize and document open and closed-ended questions to understand current and future financial goals of customers

  • Match customer needs to Seacoast Bank products and services

  • Confidently and proficiently explain Seacoast Bank products and services to customers

  • Proven ability to create and enhance relationships based on customer needs

  • Ask for referrals from new and existing customers

  • Exhibit good listening skills and speak clearly and persuasively in positive or negative situations.

  • Respond promptly to customer needs and requests for service.

  • Quickly seek out appropriate people in more complex financial matters.

  • Able to balance business needs with customer requests while managing potential risk to bank.

  • Embrace new technology and remain up to date on industry changes to create an open environment that fosters idea generation and innovation.

  • Participate in community, charitable or civic events.

  • Exhibit strong work ethics and teamwork, collaborating with other associates within the branch and across the organization.

  • Develop an introductory understanding of consumer deposit and lending products and processes.

  • Develop proficiencies in outbound calling process.

  • Develop skills to identify referral opportunities with internal business partners.

  • Observe presentations regarding banking products/services through networking events.

  • Develop a strong understanding of Customer facing technology with the ability to discuss with and enroll customers in self-service products/processes.

Operations

  • Process checks, cash and the sale of negotiable instrument transactions adhering to the banks current policies and procedures.

  • Ensure branch adherence to AML/BSA requirements, audit procedures, dual control, security, Business Continuity, and all other regulated banking requirements.

  • Responsible for reviewing and adhering to branch operational procedures and controls while communicating updates to associates. Follows up on all audit deficiencies.

  • Balance cash drawer daily and monitors own work for accuracy.

  • Follow instructions and responds to management direction to help resolve more difficult customer objections, and solves problems in a timely and positive manner to retain the customer relationship.

  • Adhere to Seacoast Bank's Code of Conduct.

  • Follow all safety and security procedures.

  • May be assigned vault responsibilities.

While performing the duties of this job, the associate is frequently required to stand. The associate must occasionally lift and/or move up to 25 pounds and may be required to stoop, kneel, crouch or crawl. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The statements above are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties, and skills. Because these statements are general, the job description is used for a variety of purposes including job evaluations; performance appraisals; recruitment; etc.

All Associates are required to adhere to the highest legal and ethical standards applicable to our industry while observing both the spirit and letter of all government regulations, laws, and bank policies and procedures.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Teller (Full Time)

PNC Financial Services Group, Inc.

Posted 5 days ago

VIEW JOBS 11/30/2022 12:00:00 AM 2023-02-28T00:00 <p>Position Overview</p><p>At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Full Time Teller within PNC's Retail Branch organization, you will provide exceptional customer service, accurately perform high volume customer banking transactions, educate customers on new technology and develop banking product referral opportunities through strong customer relationship skills. This position will be based in Stuart, Florida at the Martin Square retail banking branch. Bilingual Spanish speaker preferred but not required.</p><p>Job Description</p><ul><li><p>Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.</p></li><li><p>Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff or PNC ecosystem partners.</p></li><li><p>Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.</p></li><li><p>Applies product and procedural knowledge to solve customer's problems.</p></li><li><p>Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.</p></li></ul><p>PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:</p><ul><li>Customer Focused</li></ul><ul><li>Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.</li></ul><ul><li>Managing Risk</li></ul><ul><li>Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.</li></ul><ul><li>To learn more about this and other opportunities on our team Watch this video.</li></ul><p>Competencies</p><p>Accuracy and Attention to Detail</p><ul><li>Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.</li></ul><p>Addressing Customer Needs</p><ul><li>Knowledge of and ability to meet customer needs by offering appropriate products in an appropriate manner.</li></ul><p>Banking Products</p><ul><li>Knowledge of and ability to provide products and services available through the retail banking branch.</li></ul><p>Digital Awareness</p><ul><li>Shares, shows and supports clients on a variety of technological digital and online tools and resources allowing them to explore solutions to achieve their financial goals and financial well-being through the PNC conversation.</li></ul><p>Effective Communications</p><ul><li>Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.</li></ul><p>Fraud Detection and Prevention</p><ul><li>Knowledge of and ability to utilize processes, tools, and techniques for detecting, addressing and preventing fraudulent situations.</li></ul><p>Managing Multiple Priorities</p><ul><li>Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.</li></ul><p>Matrix Management</p><ul><li>Ability to build and use effective working relationships within own department and across department, functional, and geographic reporting lines.</li></ul><p>Problem Solving</p><ul><li>Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations.</li></ul><p>Understanding Customer Needs</p><ul><li>Knowledge of and the ability to recognize and be sensitive to the different perspectives and priorities of different customers.</li></ul><p>Work Experience</p><p>Roles at this level typically do not require a university / college degree, high school diploma, GED or any significant experience or product knowledge to accomplish primary duties. Prior experience is not required. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.</p><p>Education</p><p>No Degree</p><p>Additional Job Description</p><p>Benefits</p><p>PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com &gt; New to PNC.</p><p>Disability Accommodations Statement:</p><p>The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com.</p><p>The Human Resources Service Center hours of operation are Monday</p><ul><li>Friday 9:00 AM to 5:00 PM ET.</li></ul><p>Equal Employment Opportunity (EEO):</p><p>PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.</p><p>California Residents</p><p>Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.</p><br> PNC Financial Services Group, Inc. Stuart FL

Teller

Seacoast National Bank