Teller Operations Supervisor

Join Our Team

For 70 years, Teachers Federal Credit Union has been committed to guiding members toward building a strong financial foundation today for a better tomorrow. Named one of America's Best-In-State Credit Unions by Forbes Magazine in 2022, Teachers has grown into one of the leading credit unions in the United States. As we broaden our national reach, we will continue to ensure that Teachers is a Best Place to Bank and a Best Place to Work. Teachers offers a variety of exciting career opportunities ranging from part-time and full-time staffers to executive leadership roles.

Summary:

Supervises a teller line that processes a variety of financial transactions including check cashing, withdrawals, deposits, and loan payments. Assists tellers with more complex tasks, approves exception transactions, backs up tellers and performs teller duties as needed.

Education/Experience:

• High school education or GED required.

• Minimum of 2 years teller experience required.

Essential Skills:

• Knowledge of applicable laws/regulations, branch machines/equipment

• Microsoft Word and Excel required.

• Strong communication, interpersonal, customer service, mathematical, problem solving, multitasking and computer skills and detail orientation required.

Job Responsibilities:

• Supervises Tellers by assigning/monitoring work, assisting with questions, coordinating work schedules, participating in proving all Teller drawers, conducts recounts to resolve differences and, as needed, contacts members to advise them of account adjustments.

• Approves checks within prescribed dollar limits, proofs, scans and packages checks at the end of each day, and ensures reports balance against actual counts. Validates Credit Union checks cashed in the branch and verifies reports against actual checks and online images.

• Monitors/reports on ATM activity by verifying deposits and cash remaining in machines, computing totals and denominations withdrawn/deposited, and researching errors.

• Debits/credits member accounts and waives fees as appropriate, releases or placing holds on funds and contacts members to advise them of issues.

• Ensures the branch has an adequate supply of cash by monitoring cash on hand, placing orders within pre-approved guidelines and as needed, specifying denominations required, receiving and logging cash shipments, and adjusts the GL as appropriate.

• Maintains accurate vault logs, reconciles the vault on a daily basis and researches issues. Inventories negotiable items (e.g., travelers, gift checks) and places orders as needed.

• Coach and develop staff to ensure tellers are demonstrating expected behaviors by conducting observations and advising on areas of improvement.

• Keeps abreast of and complies with Teachers' policies, procedures, guidelines and related laws/regulations, and ensures Tellers comply.

• Keeps the Financial Services Assistant Manager informed of activities, conditions and issues, and assumes the responsibilities of the Assistant Manager in his/her absence.

Benefits of Joining the Teachers Team:

We provide a competitive compensation and benefits package that includes, but is not limited to:

• Paid time off for vacation, personal days, and holidays

• Fully-funded pension plan

• 401(k) company contribution

• Teachers pays 100% Premium Coverage for Vision & Dental Care

• Tuition reimbursement is offered to full-time employees

• Exclusive employee discount of 0.96% APR on credit card loans and a 1.00% APR on all other loans through Teachers

• Flexible hybrid schedule for eligible positions

The good faith range for this position is $23.50 to $26.00 an hour. This range is an estimate, based on potential employee qualifications and operational needs. The salary may vary above and below the stated amounts, as permitted by applicable law.

All candidates will be subject to a background check, credit check, and drug test to determine employment eligibility.

To learn more about Teachers and to view a full list of our job opportunities please visit https://www.teachersfcu.org/about/careers

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