Teller

M&T Bank Stroudsburg , PA 18360

Posted 2 months ago

Sign-On/Retention Bonus Included for new hires joining the Bank

Overview:

Specializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner.

Primary Responsibilities:

Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.

Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer's identified needs.

Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer's immediate need.

Accurately balance and process customer transactions efficiently following Bank Policy.

Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.

Transition identified sales opportunity and provide introduction to appropriate banking partner.

Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).

Process customer/account maintenance accurately.

Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities.

Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.

Promote an environment that supports diversity and reflects the M&T Bank brand.

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Complete other related duties as assigned.

Scope of Responsibilities:

The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company's culture and brand.

The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.


Managerial/Supervisory Responsibilities:

Not Applicable

Education and Experience Required:

High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience

Proven verbal communication skills

Proven interpersonal skills

Proven ability to demonstrated exceptional customer service

Well-organized

Proven time management skills

Proven prioritization skills

Proficient with internet user-level technology

Education and Experience Preferred:

Bilingual based on branch needs

Physical Requirements:

Ability to stand for long periods of time

Prolonged use of hands and fingers

Ability to lift light to heavy objects weighing 5lbs - 30 lbs.

Ability to read fine print

Ability to interact with customers in an open face to face work environment

Location

Stroudsburg, Pennsylvania, United States of America



icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Citizens Teller PartTime

Citizens Financial Group, Inc.

Posted 4 months ago

VIEW JOBS 7/21/2021 12:00:00 AM 2021-10-19T00:00 Req Number214174 Category Bank Branch Full/Part Time P Shift 1st Shift Description Transactions aren't at the heart of banking - relationships are. That's why we're not looking for just any teller. We're looking for Citizens Tellers. What sets these colleagues apart? You look customers in the eye and greet them in the branch lobby with a smile - just like you would a friend or a neighbor. Whether you're processing transactions or collaborating with your branch team to meet a customer's needs, you provide a memorable, meaningful experience to every customer, every day. Are you a great listener? Do you enjoy meeting new people or strengthening existing relationships? If so, you're Made Ready to be a Citizens Teller. It takes an energetic attitude, an ability to listen intently and a desire to get to know your customers - who they are, what they need, which ones want to get in and out quickly vs. those who want to catch up. Using your knowledge of our award-winning mobile app and online banking options, you'll simplify banking for your customers. You will confidently cash checks, process withdrawals and deposits. You pride yourself in giving every customer the level of care they deserve, including referring them to the right banker who can handle more complex requests. A Day in the Life of a Citizens Teller * Be the face of Citizens; be professional, friendly and helpful with every interaction * Welcome customers when they walk into the branch * Talk with customers in the lobby - and the teller line - to understand the purpose of their visit * Make customers feel cared for while you process transactions * Introduce customers to new, more efficiently ways of banking like mobile, online and ATMs * Build relationships with customers so you can anticipate their financial needs * Introduce customers to a banker when more complex requests arise * Comply with all financial policies and procedures, state and local laws and regulations * Take advantage of training and coaching to grow into a Citizens Banker or another exciting role * Bring your positive energy and confidence to Citizens and its customers every day What can we offer you? * Meaningful work & relationships - You'll help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback. * Commitment to community - You'll flourish in a diverse, friendly and supportive workplace that lets you give back to the community through volunteering and donating to causes that are important to you * Recognition & reward - You'll see your hard work rewarded with promotion, growth and new opportunities * Training & development - You'll grow your career through training, coaching, career planning and development that will enable you to branch off in any direction your talents and interests take you * Exceptional benefits - You'll have access to medical and dental insurance, a 401K with corporate match, tuition assistance and discounts on student loan refinancing. You'll also get a discount on thousands of gyms, studios and fitness centers. Qualifications What qualifications are we looking for? * High School degree or GED required * Minimum of 1 year cash handling experience in a retail or banking environment * Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers * Strong listening and communication skills * Ability to effectively ask questions and identify needs to enhance the customer relationship * Commitment to build relationships through in-person customer interactions * Ability to problem solve and provide solutions to customer issues * Comfortable with using digital technology to support the delivery of business goals * Ability to build strong relationships with teammates, business partners and specialists through collaboration * Energetic, detail-oriented and ability to multitask effectively * Ability to work branch hours, which can include weekends and evenings Hours and Work Schedule Hours per Week: 20 Work Schedule: Varies with branch needs and may include weekends and evenings Be a great Citizen. Join us today. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. Equal Employment and Opportunity Employer/Disabled/Veteran Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates. Note: The application system is not compatible with all operating systems and devices. If you experience technical difficulties, please click on the Help link. Share * Facebook * Twitter * LinkedIn * Email Join our Talent Community Sign up below to receive job alerts, our monthly newsletter and advice from our recruiters straight to your inbox. Email Address Interested InChoose a job category you are interested in, such as Marketing or Technology. Select the location you'd like to receive alerts for. Finally, click "Add" to create your job alert. You can sign up for as many job alerts as you would like! Job CategorySelect a Job CategoryAuditBank BranchBusiness BankingCommercial BankingCorporate and AdministrativeCustomer Service and Call CenterData AnalyticsExecutiveFinance and AccountingHuman ResourcesLendingMarketing, Digital Experience, and CommunicationsMortgageOperationsProduct SupportProperty ServicesRemoteRiskStudent and Recent GraduatesTechnologyWealth and Asset Management Location Citizens Financial Group, Inc. East Stroudsburg PA

Teller

M&T Bank