Teller Lead I - Westlake Village
Westlake , CA 90017
Posted 3 months ago
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Founded in 1908, CIT (NYSE: CIT) is a leading national bank empowering businesses and personal savers with the financial agility to navigate their goals.
We believe in helping customers turn their ideas into outcomes. Whether those customers are building a business or building their savings, CIT has the experience and agility to empower them to achieve their goals. At CIT, how we do business is just as important as what we do.
Our social responsibility programs focus on driving financial and personal empowerment, supporting the environment and advancing wellness. CIT contributes to communities where we live, work and do business through charitable donations, community investments and employee volunteerism.
The Teller Lead I is responsible for handling client inquiries, identifying opportunities to recommend OneWest Bank's (OWB) products and services, and processing bank transactions while adhering to OWB's "One Customer at a Time" service standards.
- Responds to client inquiries on the telephone or in person, and either solves customer problems on their own or escalates problems to his/her supervisor for resolution while adhering to client privacy and confidentiality guidelines Serves as a party in dual control activities such as servicing ATMs, nightly drops, cash counts, and monthly audits Identifies opportunities to recommend OWB's bank products and services based on client needs or refers client to platform personnel for needs assessment Processes all transactions within assigned limits, maintains cash drawer, and properly balances cash drawer at the end of each work day Processes rejects, loan payments, reviews branch reports, and completes audits as assigned by the Branch Manager Assists with daily branch settlement and reconcilement process, including oversight for night deposit and ATM balancing Works with the teller team to enhance customer service experience and provides responsive, quality client service at all times Takes ownership of the teller line workflow May be assigned the responsibility of vault teller, completing all duties related to this task Adheres to all bank policies and security procedures
- High School Diploma (or equivalent) required 2+ years of banking experience, including processing account transactions and new accounts Experience in ensuring compliance with all governing regulations, especially the Bank Secrecy Act requirements